Client Advisor - Nordstrom Seattle

Brobston Group LLC; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Brobston Group LLC is seeking a Client Advisor to drive personal sales through tailored service and product knowledge. You will build and expand a loyal client book while supporting store operations such as shipping, receiving, and inventory control.

The role emphasizes luxury customer focus, flexible scheduling including evenings and weekends, and a proactive approach to maintaining an exceptional store image.

Qualifications

• 3+ years in a retail setting with a focus on sales, preferably in luxury.
• Computer literate and able to learn various software packages.
• Candidates with existing client books strongly preferred.
• Passion for luxury product, service orientation, and customer focus.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Use product knowledge to maximize sales, units per transaction, and transaction value.
• Capture and maintain customer information in the database and follow up on client needs.
• Promote store events via email, phone, and personalized notes; maintain and expand a client book.
• Assist with shipping, alterations, receiving, inventory control, general housekeeping, and store presentation.

Skills

Sales expertise

Customer relationship management

Product knowledge

Digital literacy

Tools

CRM software

Job description

Summary

The Client Advisor drives individual and store sales by delivering personalized service, leveraging product knowledge, and maintaining and expanding a client book. The role also supports store operations including shipping, receiving, inventory control, and upkeep of the store image.

Responsibilities

• Meet individual and store sales targets and consignment goals
• Use product knowledge to maximize sales, units per transaction, and transaction value
• Capture and maintain customer information in the database and follow up on client needs
• Promote store events via email, phone, and personalized notes; maintain and expand a client book
• Assist with shipping, alterations, receiving, inventory control, general housekeeping, and store presentation

Requirements

• Minimum 3 years in a retail setting with a focus on sales, preferably in luxury
• Computer literate and able to learn various software packages
• Candidates with existing client books strongly preferred
• Passion for luxury product, service orientation, and customer focus
• Ability to work a flexible schedule including evenings, weekends, and holidays