Client Advisor New York

Four Seasons Recruitment Ltd (Fashion & Retail); New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Four Seasons Recruitment Ltd (Fashion & Retail) seeks an experienced Client Advisor for its Madison Avenue luxury fashion brand in New York. You will deliver a highly personalised shopping experience and build lasting relationships with clients, supporting growth of the store.

The role requires strong luxury retail knowledge, clienteling skills, and the ability to tailor styling advice to each customer. You will develop a client book, drive sales, and work with the team to maintain the highest

Qualifications

• Experience as Client Advisor or Sales Associate in luxury fashion.
• Proven ability to build long-term client relationships.
• Strong fashion sense with product knowledge.
• Excellent communication and service skills.
• Comfortable engaging with luxury clientele and driving sales.
• Organised with ability to manage multiple clients.

Responsibilities

• Deliver a premium, personalised customer experience to every client.
• Build and maintain long-term relationships with customers.
• Develop and manage a strong client book through proactive clienteling.
• Drive sales by understanding needs and providing styling advice.
• Support store team and events while maintaining high service standards.
• Maintain product knowledge and communicate brand values.
• Process transactions accurately and follow store procedures.
• Support stock management and day-to-day operations.
• Collaborate with Store Manager to maximise sales.

Skills

Clienteling

Luxury retail

Sales targets

Customer service

Product knowledge

Styling advice

Communication skills

Job description

An exciting opportunity has arisen for an experienced Client Advisor to join a luxury fashion brand at its Madison Avenue location in New York.

The Client Advisor will play a key role in delivering an exceptional and highly personalised customer experience, building strong and lasting relationships with clients and supporting the continued growth of the store.

The successful candidate will have a strong understanding of luxury retail and clienteling, with the ability to provide thoughtful styling and product advice tailored to each customer. The role will also involve actively developing a client book, driving sales and supporting the wider store team in maintaining the highest standards of service and presentation.

Key Responsibilities

• Deliver a premium, personalised customer experience to every client.
• Build and maintain long-term relationships with new and existing customers.
• Develop and manage a strong client book through proactive clienteling and follow-up.
• Drive sales by understanding customer needs and providing knowledgeable product and styling advice.
• Support the development of new and existing high-value client relationships.
• Achieve and exceed individual and store sales targets.
• Maintain strong product knowledge and communicate the brand's collections, craftsmanship and values confidently.
• Support personal shopping appointments and provide a highly tailored service to clients.
• Follow up with clients regarding new collections, product launches, appointments and relevant store events.
• Maintain high standards of visual presentation, organisation and cleanliness on the sales floor.
• Process transactions accurately and follow all relevant store procedures.
• Support stock management and other day-to-day operational requirements when required.
• Work collaboratively with the Store Manager and wider team to maximise sales and deliver an exceptional client experience.

About You

• Previous experience as a Client Advisor, Sales Associate or similar role within luxury fashion or premium retail.
• Proven experience in clienteling and building long-term customer relationships.
• A strong passion for fashion, product and styling.
• Excellent customer service and communication skills.
• Confident engaging with a luxury clientele and delivering a highly personalised shopping experience.
• Commercially driven, with a proven ability to achieve and exceed sales targets.
• Strong personal presentation and attention to detail.
• Proactive and confident in developing new business and maintaining an existing client book.
• Highly organised with the ability to manage multiple clients and priorities effectively.
• A genuine team player who is comfortable working in a fast-paced luxury retail environment.
• Flexible to work full-time on-site, including weekends and occasional evenings for events.