Client Advisor - Madison

Brobston Group; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

CELINE in New York seeks agile, passionate and authentic retail professionals to join its luxury sales team. You will engage clients, leverage product knowledge, and contribute to a premier store experience in a fast-paced, creative environment.

The role emphasizes meeting sales targets, managing client relationships, and promoting store events while maintaining brand image and operational standards in a high-end retail setting.

Qualifications

• Understanding of luxury retail sales processes and customer service excellence.
• Ability to capture and utilize customer information for relationship management.
• Promotion of store events and clienteling strategies.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Incorporate product knowledge in the sales process to maximize sales and transaction value.
• Adhere to all company policies.
• Capture relevant customer information for database entry.
• Promote store events via email, phone, and personalized notes.
• Maintain and expand a client book.
• Follow up on shipping, alteration, or other client issues.
• Assist in housekeeping and store image maintenance.
• Support shipping, receiving and inventory control as requested.

Skills

Sales targets

Product knowledge

Customer relationships

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR IMPACT:

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Adhere to all company policies
• Capture all relevant customer information for entry in database
• Promote store events through email, phone, and personalized notes
• Maintain and expand a client book
• Consistently follow up with any shipping, alteration, or other issues related to clients
• Assist in general housekeeping and the maintenance of the store image
• Support shipping and receiving and inventory control as requested