Client Advisor - Dallas, TX - Dallas Highland Park

LVMH Group; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

FENDI in Dallas seeks a Client Advisor to deliver exceptional service and drive sales leverage through extensive product knowledge and adherence to brand standards. The role focuses on client relationship building, CRM compliance, and contributing to an elevated luxury shopping experience.

The successful candidate will manage client books, handle requests, maintain store visuals, and operate the POS system while collaborating with management to protect brand and store performance.

Qualifications

• 2+ years’ experience in luxury retail or high-end fashion.
• Strong drive for results and goal orientation.
• Excellent written and verbal communication skills.

Responsibilities

• Achieve client advisor metrics and CRM requirements.
• Meet or exceed store and individual sales goals.
• Build and maintain client books and respond to client inquiries.
• Assist with repairs, special orders, returns and other requests.
• Maintain store policies, visuals, and stock levels as directed.
• Proficient use of POS and inventory management systems.
• Acquire product knowledge and company information; stay informed on competition.
• Collaborate with store management and peers to ensure brand standards.
• Train new client advisors on procedures and product knowledge.
• Support monthly team meetings and loss prevention guidelines.

Tools

POS system

Job description

Client Advisor - Dallas, TX - Dallas Highland Park

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Qualifications

• Minimum 2 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment