Client Advisor - Dallas, TX - Dallas Highland Park

Fendi Italia Srl; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Job summary

Fendi Italia Srl in Dallas, TX is seeking a Client Advisor for the Dallas Highland Park location. You will deliver exceptional service, meet sales goals, maintain client books, handle special requests, and uphold brand standards while collaborating with store teams.

Responsibilities include achieving CRM metrics, stocking, operating the POS system, staying informed on product history, and participating in monthly team meetings.

Qualifications

• Minimum 2 years in luxury retail preferred.
• Strong communication skills and client service orientation.
• Ability to work in a fast-paced luxury environment.
• Experience with POS systems and inventory management is desirable.
• Flexible schedule including some nights, weekends and holidays.

Responsibilities

• Achieve store, category and individual sales goals.
• Maintain client books and build strong client relationships.
• Follow store guidelines and policies at all times.
• Assist with special requests, repairs, returns, and other services.
• Proficient use of POS system and keeping customer records up to date.
• Participate in stock and visual standards maintenance as directed.
• Support training of new Client Advisors and participate in team meetings.

Skills

Excellent communication

Team collaboration

Digital literacy

Customer service excellence

Flexible availability

Foreign language skills

Education

High School Diploma

Tools

POS system

Inventory management

Job description

Client Advisor - Dallas, TX - Dallas Highland Park

Reference:

FEND04584

Job title:

Client Advisor - Dallas, TX - Dallas Highland Park

The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Profile

• Minimum 2 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

Additional information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.