Client Advisor, Contact Center - Seasonal

Inside Lvmh; Dallas, Northern (TX, KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Tiffany & Co. seeks a Seasonal Client Advisor to join our Client Contact Center in Irving, Texas.

You will support Tiffany clients with luxury guidance and drive sales across phone, email, and live chat, delivering elevated, authentic service aligned with our brand. As a key brand ambassador, you will build relationships, share product knowledge, and resolve client needs with care while adhering to company policies.

Qualifications

• Excellent verbal and written communication skills.
• High energy and passion.
• Strong computer experience across multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect information for longer‑term relationships.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Skills

Verbal communication

Written communication

High energy

Computer literacy

Multitasking

Flexible schedule

Work authorization

On-site eligibility

Job description

Client Advisor, Contact Center - Seasonal

Based ONSITE in our Client Contact Center in Irving, Texas the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador with their passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales.The role involves selling products to clients with targets in place to support expected outcomes.This position provides a competitive pay and is commission eligible.

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client‑centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer‑term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Preferred

• Contact Center experience, preferably retail.