Customer Service/Sales Representative

Tiffany & Co.; Parsippany-Troy Hills (NJ); On-site; USD 48,000 - 50,000; Part time

Job summary

Tiffany & Co. in Parsippany, New Jersey, is seeking a Seasonal Client Advisor to provide luxury support and selling experiences across phone, email, and live chat.

You will listen to clients' needs, deliver elevated communication, uphold brand standards, and work with a dynamic team to achieve sales targets. This onsite role requires availability on varied schedules, including evenings and weekends.

Qualifications

• Sales experience required.
• Excellent verbal and written communication.
• Ability to multitask across phone, email and live chat.

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated, positive client experience across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt resolution.
• Initiate proactive product recommendations for the client.
• Demonstrate brand knowledge to drive conversion and satisfaction.
• Get to know your client and build long-term relationships.
• Ensure compliance with all policies and processes.
• Communicate with passion and authenticity across channels.

Skills

Sales experience

Client first mindset

Excellent verbal and written communica

High energy and passion

Strong computer experience

Ability to multitask

Flexible schedule

Authorization to work in the United

Job description

JOB DESCRIPTION

Based ONSITE in our Client Contact Center in Parsippany, New Jersey the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador with their passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales. The role involves selling products to clients with targets in place to support expected outcomes. This position provides a competitive pay and is commission eligible.

Position Overview

JOB DESCRIPTION

Based ONSITE in our Client Contact Center in Parsippany, New Jersey the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador with their passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales. The role involves selling products to clients with targets in place to support expected outcomes. This position provides a competitive pay and is commission eligible.

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Sales experience
• Client first mindset
• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Preferred

• Contact Center experience, preferably retail.
• Luxury experience
• Knowledge of jewelry industry
• Compensation: $23-$24 based on experience