Tiffany & Co. Customer Service/Sales Representative

Tiffany & Co.; Parsippany-Troy Hills (NJ); On-site; USD 32,000 - 33,000; Part time

Job summary

Tiffany & Co. seeks a Seasonal Client Advisor to support clients at our Parsippany contact center. This on-site role focuses on luxury, best-in-class client experiences across multiple channels, with emphasis on listening to client needs and delivering elevated written and verbal communication.

The position drives sales with targets and product knowledge shared to build loyalty. The ideal candidate is an excellent communicator with a passion for Tiffany's history and products, capable of

Qualifications

• Experience in sales with a client-first mindset.
• Excellent verbal and written communication.
• Ability to multitask across phone, email and live messaging.
• Flexibility to work varied schedules including holidays.
• Authorization to work in the United States on site.

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated client experiences across phone, email, and live messaging.
• Resolve client matters effectively and empathetically and escalate when needed.
• Provide proactive product recommendations to drive conversion.
• Demonstrate Tiffany brand knowledge and storytelling to clients.
• Build long-term relationships by knowing your clients and collecting relevant information.
• Ensure compliance with all policies and processes.
• Communicate with passion and authenticity.

Skills

Sales experience

Verbal & written communication

Computer skills

Multitasking

Flexibility

Job description

Position Overview

Based ONSITE in our Client Contact Center in Parsippany, New Jersey the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador with their passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales. The role involves selling products to clients with targets in place to support expected outcomes. This position provides a competitive pay and is commission eligible.

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Sales experience
• Client first mindset
• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience working on multiple software platforms.
• Ability to multitask - handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Preferred

• Contact Center experience, preferably retail.
• Luxury experience
• Knowledge of jewelry industry
• Compensation: $23-$24 based on experience