Client Advisor, Contact Center - Seasonal

LVMH Group; Parsippany-Troy Hills (NJ); On-site; USD 32,000 - 33,000; Part time

Benefits offered by this job

Commission eligible

Competitive pay

Job summary

Tiffany & Co. is seeking a Seasonal Client Advisor to join our Parsippany, NJ onsite Client Contact Center. You will deliver luxury, personalized service across phone, email, and live chat, aiming to drive sales and build lasting client relationships.

Strong communication, a high-energy attitude, and the ability to multitask across platforms are essential, with a flexible schedule including evenings, weekends, and holidays. Compensation is commission-eligible and based on experience.

Qualifications

• Excellent verbal and written communication skills.
• High energy and passion.
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.
• Contact Center experience, preferably retail.
• Luxury experience.
• Knowledge of jewelry industry.

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information for long-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Skills

Communication skills

High energy

Multitasking

Computer proficiency

Work authorization (US)

Flexible schedule

Job description

Client Advisor, Contact Center - Seasonal

Based ONSITE in our Client Contact Center in Parsippany, New Jersey the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador withtheir passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales.The role involves selling products to clients with targets in place to support expected outcomes.This position provides a competitive pay and is commission eligible.

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Preferred

• Contact Center experience, preferably retail.
• Luxury experience
• Knowledge of jewelry industry
• Compensation: $23-$24 based on experience

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.

As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.