Client Advisor, Contact Center - Seasonal

Tiffany & Co; Dallas (TX); On-site; USD 30,000 - 48,000; Full time

Job summary

Tiffany & Co. seeks a Seasonal Client Advisor to work on-site at our Irving, Texas contact center. You will support clients via phone, email and live chat, delivering luxury experiences and personalized sales guidance that reflect the Tiffany brand and history.

You will strive to meet sales targets while maintaining impeccable service, building lasting relationships, and communicating with passion and authenticity across all channels.

Qualifications

• Excellent verbal and written communication skills.
• High energy and passion for client service.
• Ability to multitask across phone, email and live chat.
• Authorization to work in the United States on site.
• Flexible schedule including days, evenings, weekends and holidays.
• Strong computer experience across multiple software platforms.

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated, positive client experiences across channels.
• Resolve client matters empathetically and efficiently.
• Escalate urgent issues to ensure prompt resolution.
• Initiate proactive, relevant product recommendations.
• Demonstrate Tiffany brand storytelling and product knowledge.
• Build long-term client relationships with personalization.
• Ensure compliance with all policies and processes.

Skills

Excellent communication

Multitasking

Customer focus

Work authorization

Flexible schedule

Tech-savvy

Job description

Client Advisor, Contact Center - Seasonal

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Position Overview

Based ONSITE in our Client Contact Center in Irving, Texas the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador withtheir passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales. The role involves selling products to clients with targets in place to support expected outcomes. This position provides a competitive pay and is commission eligible.

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Preferred

• Contact Center experience, preferably retail.