Client Advisor, Contact Center (Full-time Perm)

Tiffany & Co; Northern (KY); Hybrid; USD 48,000 - 55,000; Full time

Job summary

Tiffany & Co. is seeking a Client Advisor based in Parsippany, NJ, to support clients who contact the team for guidance and sales across channels. The role emphasizes luxury service, brand storytelling, and high-quality written and verbal communication to build lasting relationships and drive outcomes.

The position offers competitive pay with commissions and requires a flexible, in-person schedule including evenings, weekends, and holidays as part of a dynamic client contact center environment.

Qualifications

• Excellent verbal and written communication skills.
• High energy and passion for delivering luxury client service.
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied 5 day in-person schedule including days, evenings, nights, weekends and holidays.
• Must have authorization to work in the United States on site.

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share brand knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information for long-term relationships.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Skills

Verbal communication

Written communication

Multitasking

Computer proficiency

Flexibility – schedule

US work authorization

Tools

CRM software

Job description

Parsippany, NJ, United States

Trending

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Position Overview

Based in our Client Contact Center in Parsippany, NJ, the Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador with their passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales.The role involves selling products to clients with targets in place to support expected outcomes.This position provides a competitive pay and is commission eligible.

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied 5 day in-person schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Compensation:

• $23 per hour plus commissions

Preferred

• Contact Center experience, preferably retail.