Client Advisor, Contact Center - Seasonal

FashionUnited; Dallas (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Tiffany is seeking a Seasonal Client Advisor based remotely in Dallas, Texas. The role focuses on delivering luxury, best-in-class client experiences across phone, email, and live messaging channels, listening to client needs, and guiding them with authentic communication to drive sales.

The position emphasizes brand storytelling, knowledge of Tiffany products, and the ability to build long-term client relationships while meeting sales targets.

Qualifications

• Excellent verbal and written communication skills.
• High energy and passion.
• Ability to multitask handling phone, email, and live chat platforms.
• Flexibility to work a varied schedule including days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States.

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated client experience across phone, email, and live messaging channels.
• Resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt resolution.
• Initiate product recommendations to drive conversion and satisfaction.
• Demonstrate brand knowledge to build client loyalty.
• Build long-term relationships by collecting relevant client information.
• Ensure compliance with all policies and processes.
• Communicate with passion and authenticity.

Skills

Verbal and written communication

High energy

Tech savvy

Multitasking

US work authorization

Job description

Client Advisor, Contact Center - Seasonal

Client Advisor, Contact Center - Seasonal

Position Overview

Based remotely in Dallas, Texas the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each clients personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador withtheir passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales.The role involves selling products to clients with targets in place to support expected outcomes.This position provides a competitive pay and is commission eligible.

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience working on multiple software platforms.
• Ability to multitask handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Preferred

• Contact Center experience, preferably retail.
• Luxury experience
• Knowledge of jewelry industry

Job Title

Client Advisor, Contact Center - Seasonal