Client Advisor, Contact Center - Seasonal

Tiffany & Co; New Jersey; Hybrid; USD 32,000 - 33,000; Full time

Job summary

Tiffany & Co in Parsippany, New Jersey is seeking a Seasonal Client Advisor for our Client Contact Center onsite. You will support Tiffany clients with luxury service and product guidance across phone, email and live chat, delivering authentic brand experiences that build loyalty.

As a brand ambassador, you’ll listen to each client’s needs, make personalized recommendations, and handle inquiries with polished written and verbal communication.

Qualifications

• Sales experience
• Client-first mindset
• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience on multiple software platforms
• Ability to multitask across phone, email, and live message channels
• Flexible schedule including days, evenings, nights, weekends and holidays
• Must be authorized to work in the United States onsite

Responsibilities

• Achieve and exceed sales targets.
• Deliver elevated client experiences across phone, email, and live messaging channels.
• Resolve client matters empathetically and efficiently.
• Escalate issues promptly for timely resolution.
• Provide proactive product recommendations to clients.
• Demonstrate Tiffany brand knowledge to drive conversion and satisfaction.
• Build long-term client relationships by gathering relevant client information.
• Ensure compliance with policies and processes.
• Communicate with passion and authenticity in all interactions.

Skills

Sales experience

Client focus

Communication skills

Energy & passion

Tech proficiency

Multitasking

Flexible schedule

US work authorization

Job description

Position Overview

Based ONSITE in our Client Contact Center in Parsippany, New Jersey the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador withtheir passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales.The role involves selling products to clients with targets in place to support expected outcomes.This position provides a competitive pay and is commission eligible.

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Sales experience
• Client first mindset
• Excellent verbal and written communication skills
• High energy and passion
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Preferred

• Contact Center experience, preferably retail.
• Luxury experience
• Knowledge of jewelry industry
• Compensation: $23-$24 based on experience