Client Advisor - Ala Moana

Brobston Group; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

The Brobston Group is seeking a Client Advisor in Honolulu to deliver personalized service to a luxury clientele. You will explore client needs, offer cross-category recommendations, and foster long-term relationships using in-house clienteling tools.

You will work to achieve sales targets, master brand knowledge, and ensure a high standard of service that aligns with the brand promise in a fast-paced luxury environment.

Qualifications

• Previous retail experience preferred, luxury or customer-centric roles.
• Strong sales mindset focused on relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Achieve individual and team sales objectives and commercial targets.
• Advise clients across the brand and all product categories with tailored recommendations.
• Learn and master brand and product knowledge to enhance client experience.
• Leverage clienteling tools and systems to build and maintain long-term client relationships.
• Deliver a high standard of in-store service consistent with the brand promise.

Skills

Customer service

Communication skills

Relationship building

Retail sales

Tools

Clienteling software

Job description

Summary

The Client Advisor will act as an ambassador of the brand, delivering exceptional, personalized service and creating memorable experiences for a diverse luxury clientele. This role focuses on discovering client needs, advising across product categories, and developing long-term relationships using in-house clienteling tools to drive sales and loyalty.

Responsibilities

• Achieve individual and team sales objectives and commercial targets
• Advise clients across the brand and all product categories with tailored recommendations
• Learn and master brand and product knowledge to enhance client experience
• Leverage clienteling tools and systems to build and maintain long-term client relationships
• Deliver a high standard of in-store service consistent with the brand promise

Requirements

• Previous retail experience preferred, ideally within luxury or high-end markets, or strong background in customer-centric roles
• Commercial and strategic sales mindset with a passion for relationship building
• Curiosity, willingness to learn, and the ability to thrive in a fast-paced environment
• Excellent communication and interpersonal skills with attention to delivering personalized client service