Client Advisor - Ala Moana Man

Brobston Group; Honolulu (HI); On-site; USD 52,000 - 62,000; Full time

Job summary

Prada in Honolulu seeks a luxury sales associate to deliver exceptional client experiences and represent the brand across in-store and e-commerce channels.

You will greet clients, understand their needs, and provide personalized service while striving to exceed sales targets and KPI goals in a high-end retail setting.

Qualifications

• Personalized service to luxury clients.
• Ability to pursue sales targets and deliver high standard customer service.
• Strong communication, teamwork, and client relationship-building skills.
• Interest in luxury fashion, product knowledge, and current fashion trends.

Responsibilities

• Welcome clients, understand their needs, and provide personalized service throughout the client journey.
• Exceed sales and KPI goals while sharing knowledge of Prada products, history, culture, and values.
• Use CRM tools to maintain client relationships, follow up, and support personalized appointments in person or virtually.
• Resolve client concerns and collaborate with colleagues and client service teams as needed.
• Support store operations, including stockroom organization, product care, cash activity, inventory, and compliance with company procedures.
• Promote omnichannel service and contribute to a positive, inclusive team environment.

Skills

Customer service

Relationship building

Communication

Teamwork

Tools

CRM tools

Job description

Summary

Deliver an exceptional luxury customer experience by understanding client needs, building lasting relationships, and representing the Prada brand. Achieve individual and store sales goals while supporting an integrated in-store and e-commerce experience.

Responsibilities

• Welcome clients, understand their needs, and provide personalized service throughout the client journey.
• Exceed sales and KPI goals while sharing knowledge of Prada products, history, culture, and values.
• Use CRM tools to maintain client relationships, follow up, and support personalized appointments in person or virtually.
• Resolve client concerns and collaborate with colleagues and client service teams as needed.
• Support store operations, including stockroom organization, product care, cash activity, inventory, and compliance with company procedures.
• Promote omnichannel service and contribute to a positive, inclusive team environment.

Requirements

• Ability to provide thoughtful, personalized service to luxury clients.
• Ability to pursue sales targets and deliver a high standard of customer service.
• Strong communication, teamwork, and client relationship-building skills.
• Interest in luxury fashion, product knowledge, and current fashion trends.