Client Advisor

brobstongroup.com - Jobboard; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard seeks a retail professional who embodies the brand to enhance client experiences. You will develop and maintain strong client relationships to exceed sales goals while providing exceptional service.

The ideal candidate has a background in retail, particularly luxury retail, and is flexible enough to work various hours. Skills in POS systems and client data management will be essential for success in this role.

Qualifications

• Experience in retail, luxury retail, or hospitality.
• Proven track record of achieving commercial results.
• Flexibility to work days, nights, weekends, and holidays.

Responsibilities

• Represent the brand in all client interactions.
• Achieve store commercial targets through repeat sales.
• Cultivate new and existing client relationships.

Skills

Retail experience

Sales proficiency

Client relationship management

Flexibility to work non-traditional hours

POS system knowledge

Proficiency in Microsoft Outlook

Education

College/University degree (desired)

Tools

Point of Sale (POS) systems

Client tracking systems

Job description

Summary

Deliver an elevated client experience by embodying the brand and creating memorable moments in every interaction. Develop and deepen client relationships to drive loyalty and exceed monthly, quarterly, and annual sales targets. Use clienteling and an entrepreneurial approach to grow your personal business and deliver repeat revenue.

Responsibilities

• Represent the brand in all client interactions using the Tiffany touch to create exceptional experiences.
• Achieve or exceed store commercial targets and drive business through repeat client sales and key product pillars.
• Cultivate new and existing client relationships, capture client data, and leverage clienteling to grow outreach business.
• Convert clients through curiosity and discovery, and deliver elevated in-store appointments and styling.
• Optimize hospitality and store amenities, act on NPS feedback, and continually enhance the in-store experience.

Requirements

• Experience in retail, luxury retail, or relevant client-related experience such as hospitality.
• Proven track record of achieving commercial results and meeting sales targets.
• Flexibility to work non-traditional hours including days, nights, weekends, and holidays.
• Proficiency with point of sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Authorization to work in the United States.
• Desired: college/university degree and proficiency in multiple languages.