Client Advisor - Legacy West

Tiffany & Co.; Plano (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

A luxury jewelry retailer is seeking a Client Advisor to embody the brand in every interaction with clients. You will develop relationships, exceed sales targets, and deliver memorable in-store experiences that resonate with Tiffany’s commitment to craftsmanship and client loyalty. The ideal candidate has experience in retail or luxury environments, flexibility to work varied hours, and is adept with POS systems. Join a team that embraces optimism, inclusivity, and creativity in every client appointment.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Ability to connect with a diverse client base.
• Flexibility to work non-traditional hours, including weekends and holidays.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with POS systems and client tracking.
• Must have authorization to work in the United States.

Responsibilities

• Embody the Tiffany brand in every client interaction.
• Develop client relationships and exceed sales targets.
• Elevate in-store experience by delivering memorable moments.
• Fosters clienteling culture and grows outreach business.
• Deepens relationships to drive lifetime loyalty and spend.
• Delivers memorable in-store experiences and optimizes hospitality.
• Leverages client data and feedback to elevate service.

Skills

Experience in retail or luxury retail

Proven track record in achieving commercial results

Flexibility to work non-traditional hours

Ability to connect with the client

Proficiency with Point of Sales (POS) systems

Diverse clients

Education

College/university degree

Tools

Microsoft Outlook

Client tracking systems

Microsoft Outlook

Job description

Job Description

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Client Advisor you will

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan.
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.

Service

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’.

Required

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired

• A college/university degree.
• Proficiency in multiple languages.