Client Advisor

Brobston Group; San Marcos (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Saint Laurent is seeking a Client Advisor to join our boutique team in Texas. You will contribute to store sales and KPI achievement while delivering a sophisticated, personalized experience to clients.

Ideal candidates have a strong client-service background in fashion or luxury hospitality, are fluent in English, and thrive in a fast-paced, collaborative environment. You will support management and peers while upholding our Maison values and standards.

Qualifications

• Preferred experience in high-quality client-facing service in fashion or luxury segments.
• Experience in retail or hospitality with a service-driven mindset.
• Ability to build client relationships and Upsell with discretion.

Responsibilities

• Provide outstanding client service in-store and at after-sales touchpoints.
• Contribute to meeting store sales and KPI targets.
• Collaborate with management and colleagues to uphold brand standards.
• Create personalized, timeless looks and assist clients in finding silhouettes.

Skills

Customer service

Fashion industry

Luxury hospitality

Team player

English language

Job description

We are currently seeking a Client Advisor to join our dynamic boutique team.

ROLE

The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards.

MISSION

• Provide outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and sincere way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Upholds and adheres to all company policies and operational procedures

PROFILE

• Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have passion for the fashion culture, like to create personalized looks
• Have a business mindset and an entrepreneurial spirit
• Strong team spirit to achieve common goals
• At ease with using tools and applications, adapts quickly with new technology
• Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity
• Proactive, passionate & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language, additional languages preferred
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.