Senior Client Advisor

Brobston Group; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Paid time off

Employee discount

Retirement plan

Job summary

Saint Laurent in Chicago seeks a Senior Client Advisor to oversee the client advisor team and collaborate with store leadership. You will deliver a memorable, sophisticated client experience while supporting management and upholding Maison values.

You will drive sales, train staff, and cultivate a strong client portfolio, combining a business mindset with fashion expertise to exceed KPIs and ensure exceptional service.

Qualifications

• Experience delivering high-quality client service in fashion & luxury retail.
• Strong leadership and ability to motivate a team.
• Personal taste and passion for fashion culture; ability to create looks.
• Open-minded with a proactive, problem-solving attitude.

Responsibilities

• Manage the client advisor team and lead by example to meet sales targets.
• Train new client advisors and provide ongoing development.
• Create a positive, collaborative work environment.
• Provide outstanding client and after-sale service to visitors and clients.
• Build a proactive and growing client portfolio.

Skills

Team leadership

Sales targets

Customer service

Entrepreneurial mindset

Job description

We are currently seeking a Senior Client Advisor to join our dynamic boutique leadership team.

ROLE

The Senior Client Advisor will oversee the client advisor team in partnership with the store leadership team, and contribute actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

MISSION

• Manage the client advisor team and lead by example by achieving individual sales targets as well as ensuring the team meets their targets.
• Train new client advisors and provide ongoing training and development for existing team members.
• Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.
• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Upholds and adheres to all company policies and operational procedures

PROFILE

• A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Have personal taste and passion for the fashion culture, likes to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open-minded and looking for a company valuing audacity and authenticity
• Strong team centric attitude to achieve common goals
• At ease with using tools and applications; learns fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

A reasonable estimate of the base compensation range for this position is $22.00/hr. - $23.00/hr. plus commission eligibility and a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions.

Please be advised that we may use artificial intelligence tools during the recruitment process. All hiring decisions are made by our recruitment team.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.