Client Advisor

Brobston Group; Denver (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and long-term disability

Paid time off

Employee discount/perks

Retirement plan with employer matching

Job summary

Brobston Group is seeking a Client Advisor for our boutique team in Denver. You will contribute to store sales and key indicators while delivering a memorable, sophisticated experience to every client, supporting the management team and colleagues, and upholding our Maison values and standards.

You will provide outstanding client service, build a proactive client portfolio, and drive performance to exceed sales and KPI goals with a business mindset and entrepreneurial spirit.

Qualifications

• Experience in client-facing roles in fashion/luxury retail.
• Passion for fashion culture and creating personalized looks.
• Business-minded with an entrepreneurial spirit.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients.
• Cultivate a robust client portfolio to secure proactive and growing business.
• Drive performance to exceed sales and KPI goals with a business mindset.
• Create personalized silhouettes and demonstrate passion for fashion culture.
• Communicate professionally with clients and colleagues.
• Use tools to optimize opportunities and support front/back-of-house teams.
• Uphold company policies and operational procedures.

Skills

Client service

Luxury retail

Sales focus

Job description

We are currently seeking a Client Advisor to join our dynamic boutique team.

ROLE

The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards.

MISSION

• Provide outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and sincere way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Upholds and adheres to all company policies and operational procedures

PROFILE

• Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have passion for the fashion culture, like to create personalized looks
• Have a business mindset and an entrepreneurial spirit
• Strong team spirit to achieve common goals
• At ease with using tools and applications, adapts quickly with new technology
• Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity
• Proactive, passionate & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language, additional languages preferred
• Embrace change and see it as an opportunity to grow and develop

A reasonable estimate of the base compensation range for this position is $20.00/hr. - $21.00/hr. plus commission eligibility and a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.