Client Advisor

Brobston Group; Atlanta (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Saint Laurent is seeking a Client Advisor to join our boutique team in a role focused on delivering a sophisticated, memorable client experience. You will contribute to store sales and key indicators while supporting management and colleagues, upholding our Maison values and standards.

Ideal candidates bring experience in high-quality client service in fashion, with a passion for creating personalized looks, a business mindset, and strong teamwork to drive results in a fast-paced luxury

Qualifications

• Experience in client-facing roles in fashion & accessories or luxury hospitality.
• Passion for fashion culture and creating personalized looks.
• Business mindset with entrepreneurial approach.
• Strong teamwork to achieve common goals.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients.
• Connect with clients, identify needs, and anticipate future requests.
• Cultivate a robust client portfolio to grow business.
• Drive performance to exceed sales and KPI goals with a proactive mindset.
• Collaborate with front and back-of-house teams while upholding Brand standards.

Skills

Fashion retail

Luxury hospitality

Customer service

Team spirit

Multitasking

Job description

We are currently seeking a Client Advisor to join our dynamic boutique team.

ROLE

The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards.

MISSION

• Provide outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and sincere way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Upholds and adheres to all company policies and operational procedures

PROFILE

• Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have passion for the fashion culture, like to create personalized looks
• Have a business mindset and an entrepreneurial spirit
• Strong team spirit to achieve common goals
• At ease with using tools and applications, adapts quickly with new technology
• Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity
• Proactive, passionate & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language, additional languages preferred
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.