Client Advisor

BVLGARI; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

BVLGARI is seeking a Client Advisor in New York to deliver a world-class luxury experience, building lasting relationships while achieving sales targets. You will leverage storytelling, product knowledge and CRM tools to engage high-net-worth clients, guiding them through the BVLGARI offering and participating in boutique operations to ensure a pristine, welcoming environment.

In this role, you will apply brand heritage and concierge-like service to drive loyalty, while meeting distributors’

Qualifications

• Proven success in luxury retail with a record of meeting sales targets.
• Fluency in luxury storytelling and brand heritage.
• Excellent interpersonal skills and clienteling proficiency.
• Proactive, self-motivated and results-driven.

Responsibilities

• Deliver a seamless, personalized luxury experience and memorable client interactions.
• Master the BVLGARI Selling Ceremony to tailor approach per client.
• Convey BVLGARI heritage and values to foster brand loyalty.
• Proactively achieve and exceed sales targets for individual and boutique goals.
• Drive high-end sales by curating premium experiences for top-tier clients.
• Build and maintain long-term client relationships and expand portfolios.
• Utilize CRM data to engage, track, and retain clientele.
• Serve as BVLGARI brand ambassador at private events and in-store activations.
• Uphold pristine boutique standards and assist with inventory and opening/closing procedures.

Skills

Luxury retail

Sales targets

CRM software

Clienteling

Storytelling

Multilingual

Tools

CRM tools

Digital clienteling

Job description

Position OverviewAs a Client Advisor at BVLGARI, you will deliver a world-class luxury experience, building lasting client relationships while achieving sales targets. Your expertise in storytelling, product knowledge, and client engagement will embody the brand’s heritage.

Job responsibilities

Client Experience & Sales

• Deliver a seamless, personalized luxury experience, ensuring that every client interaction is memorable.
• Master the BVLGARI Selling Ceremony, tailoring the approach to each client’s needs, lifestyle, and motivations.
• Convey the passion, heritage, and values of BVLGARI, fostering deep client connections and brand loyalty.
• Proactively achieve and exceed sales targets, contributing to both individual and boutique goals.
• Drive high-end sales by curating premium, exclusive experiences for top-tier clients.

Client Relationship Management

• Build and maintain long-term relationships with new and existing clients, becoming their trusted advisor.
• Expand and nurture a strong client portfolio through strategic outreach, referrals, and personalized follow-ups.
• Utilize CRM tools and data-driven insights to engage, track, and retain clientele.
• Serve as a BVLGARI brand ambassador at private client events, in-store activations, and high-profile engagements

Boutique Operations

• Uphold brand standards by ensuring a pristine, welcoming, and luxurious boutique environment.
• Participate in inventory control, visual merchandising, and product replenishment.
• Support boutique opening and closing procedures, ensuring daily readiness.
• Assist with special projects, high-profile client requests, and operational needs

Profile

• Your Profile
• Proven success in luxury retail, with a strong record of meeting and exceeding sales targets.
• Expertise in engaging high-net-worth clients and executing sophisticated sales interactions.
• Fluency in luxury storytelling—passionate about craftsmanship, design, and brand heritage.
• Exceptional interpersonal skills—confident, engaging, and adaptable to a diverse clientele.
• Proactive, self-motivated, and results-driven, with an entrepreneurial spirit.
• Tech-savvy, proficient in CRM software and digital clienteling tools.
• Multi-lingual skills are a plus to cater to an international clientele passionate about luxury craftsmanship and brand storytelling.
• Self-motivated, results-driven, and proactive.
• Tech-savvy, with CRM and digital clienteling proficiency.
• Being Multilingual is a plus when serving a global clientele.