Client Advisor

Brobston Group; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group seeks an experienced Client Advisor for its New York luxury retail store. You will build client books, manage inquiries, and tailor in-store experiences while using POS and inventory tools to support sales and store operations.

Applicants should have at least 3 years in luxury retail, strong communication skills, and flexibility for evenings, weekends, and holidays. RTW experience and multilingual abilities are a plus. The role includes opening/closing tasks and training new staff.

Qualifications

• Minimum 3 years of experience; luxury retail preferred.
• Strong drive for results and excellent verbal and written communication skills.
• Proficiency with POS and inventory management systems; strong digital literacy.
• RTW experience preferred; foreign language skills a plus.
• Minimum high school diploma and ability to lift up to 10 lbs; flexible availability including nights, weekends, and holidays.

Responsibilities

• Achieve individual and store sales targets and meet Client Advisor CRM requirements.
• Build and maintain client books; manage customer correspondence and follow-through.
• Use POS and inventory systems accurately and update customer database.
• Assist with special requests, repairs, returns, and special orders.
• Participate in stocking/restocking and other store maintenance functions.
• Maintain professional appearance, adhere to store policies, and support visual merchandising.
• May open/close store and assist in training new Client Advisors.

Skills

Clienteling

Sales targets

Communication

Education

High school diploma

Tools

POS systems

Inventory management systems

Job description

Summary

Provide outstanding customer service and exceed assigned sales goals by building meaningful client relationships and tailoring in-store experiences. Use clienteling tools and POS systems to manage client books, follow up on inquiries, and assist with special requests such as repairs, special orders, and returns. Support store operations through merchandising, stocking, opening and closing tasks while maintaining visual and loss-prevention standards.

Responsibilities

• Achieve individual and store sales targets and meet Client Advisor CRM requirements.
• Build and maintain client books; manage customer correspondence and follow-through.
• Use POS and inventory systems accurately and update customer database.
• Assist with special requests, repairs, returns, and special orders.
• Participate in stocking/restocking and other store maintenance functions.
• Maintain professional appearance, adhere to store policies, and support visual merchandising.
• May open/close store and assist in training new Client Advisors.

Requirements

• Minimum 3 years of experience; luxury retail preferred.
• Strong drive for results and excellent verbal and written communication skills.
• Proficiency with POS and inventory management systems; strong digital literacy.
• RTW experience preferred; foreign language skills a plus.
• Minimum high school diploma and ability to lift up to 10 lbs; flexible availability including nights, weekends, and holidays.