Client Advisor

Vacheron Constantin; New York (NY); Presencial; USD 34.000 - 41.000; Jornada completa

Descripción de la vacante

Vacheron Constantin on Madison Ave invites a client-focused luxury sales professional to deliver personalized experiences and build long-term relationships, turning clients into ambassadors through expert product knowledge and thoughtful service.

You will engage clients, participate in events, manage daily boutique operations, and uphold Maison values while achieving sales targets and maintaining meticulous data and presentation standards.

Formación

• College degree preferred.
• 2 to 5 years of luxury retail, service or hospitality experience.
• General knowledge or interest in timepiece movements.
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Must be available to work retail hours including nights and weekends.

Responsabilidades

• Deliver an exceptional in-store experience and greet customers while maintaining high standards and product knowledge.
• Partner with Boutique and management to support in-store and offsite events.
• Capture client data for follow-up and relationship building using available tools.
• Reach and exceed sales targets while following retail guidelines.
• Master the key moments of the sales ceremony and engage customers to understand needs.
• Handle negotiations and objections with confidence and professionalism.
• Support after-sales clients and recommend Maison pieces to enhance experience.
• Stay informed on industry news and competitors.

Conocimientos

Customer service

Computer skills

SAP

Languages

Educación

College degree

Herramientas

SAP

Descripción del empleo

Role Overview

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.

Vacheron | Madison Ave

Reports to: Boutique Director

Responsibilities

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing the tools that are available and exploring any follow‑up opportunities
• Consistently achieve and ideally exceed the sales target, always following retail guidelines
• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde‑temps and adapting the approach to the customer

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set‑up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back‑stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Qualifications

Education:

• College degree preferred

Required Experience

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge and or interest of timepiece movements

Technical Skills / Abilities

• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• SAP exposure is a plus.

Personal Skills

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team‑player approach
• Must be available to work retail hours including nights and weekends

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range

$25 - $30

Salary will be determined based on relevant skills and experience.