Client Advisor

Casablanca Paris; Beverly Hills (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Casablanca Paris Beverly Hills flagship is seeking a Client Advisor to deliver an immersive luxury experience, embodying our aesthetic and craftsmanship. You will engage clients with personalized service, storytelling through fashion, and strategic clienteling to drive loyalty and growth.

As a brand ambassador, you will manage stock, ensure premium merchandising, and utilize CRM tools to nurture a growing client community while surpassing sales targets.

Qualifications

• Proven experience in luxury retail and meeting sales goals.
• Strong understanding of luxury clients, culture, and seasonal collections.
• Exceptional interpersonal and communication skills for a discerning clientele.
• Bilingual or multilingual fluency; French and English strongly preferred.

Responsibilities

• Deliver a distinctive, attentive luxury shopping experience for every client.
• Demonstrate commercial acumen and consistently exceed store sales targets.
• Provide expert styling advice tailored to each client’s journey.
• Foster a collaborative team dynamic and maintain premium visual merchandising standards.
• Ensure flawless daily operations including inventory organization and stock replenishment.
• Build and nurture long-term client relationships through clienteling and personalized appointments.
• Expand the client base by identifying and engaging new luxury customers in line with business goals.
• Maintain proactive, thoughtful follow-up to foster loyalty and repeat engagement.

Skills

Luxury retail

Clienteling

Sales targets

Bilingual FR/EN

Stock management

CRM tools

Tools

CRM tools

Job description

Place of Work: Beverly Hills Flagship Store – Beverly Hills, Ca

Casablanca Paris represents a unique vision of luxury, blending Parisian elegance with multicultural influences. Dedicated to exceptional craftsmanship, modern sophistication, and a free-spirited ethos, Casablanca Paris offers more than just fashion; it offers an immersive luxury experience.

Role Overview:

As a Client Advisor at Casablanca, you will serve as a true ambassador of the brand, delivering an exceptional and immersive luxury experience that reflects our distinctive aesthetic, values, and love for craftsmanship. You will embody the spirit of Casablanca in every client interaction, building lasting relationships while upholding excellence on the shop floor. This role requires a strong sense of service, attention to detail, and a passion for storytelling through fashion. In addition to providing best-in-class client engagement, you will ensure seamless operations through meticulous stock management and thoughtful use of CRM tools to nurture our client community.

The Role:

• Delivering a distinctive and unforgettable shopping experience for every client, marked by warmth, attentiveness, and personalised service.
• Demonstrating commercial acumen and an entrepreneurial spirit, consistently exceeding individual and store sales targets.
• Providing expert luxury styling advice tailored to each client, ensuring a memorable and unique journey with every visit.
• Fostering a collaborative, positive team dynamic that supports individual success and collective excellence.
• Ensuring flawless daily operations, including inventory organization, timely product replenishment, and maintenance of premium visual merchandising standards.
• Building and nurturing long-term relationships through strategic clienteling, personalized appointments, and elevated aftercare service.
• Actively expanding the client base by identifying and cultivating new luxury customers in line with business goals.
• Driving customer loyalty by maintaining consistent communication, anticipating client needs, and delivering thoughtful follow-up to foster repeat engagement and increased sales.

The Candidate

• Proven experience in luxury retail, with a strong track record of achieving or surpassing sales goals.
• A passion for fashion and a refined understanding of luxury clients, industry trends, and seasonal collections.
• Exceptional interpersonal and communication skills, with the ability to engage and inspire a discerning clientele.
• Demonstrated experience in clientelling and relationship-building, with a thoughtful, client-first mindset.
• Bilingual or multilingual fluency; proficiency in French and English strongly preferred.
• A high level of organization, attention to detail, and time management.
• A collaborative, team-focused approach paired with personal initiative and self-motivation.
• A polished and professional demeanor with a confident, elegant presence that reflects the brand.
• Passion for art, culture, and design, with awareness of key players and movements within the luxury space.
• Resilience and adaptability in a fast-paced, dynamic retail environment.