Team Lead

Casablanca Paris; Beverly Hills (CA); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Casablanca Paris Beverly Hills flagship seeks a Team Leader to deliver an immersive luxury experience. You will open/close the store, drive sales, and provide tailored styling while maintaining premium stock and visual standards.

You will build lasting client relationships through clienteling, expand the client base, and lead a collaborative team focused on exceptional service and brand storytelling.

Qualifications

• Experience in luxury retail environment and achieving sales goals.
• Strong clienteling and relationship-building skills.
• Fluent in French and English preferred.
• Excellent communication and organizational abilities.
• Ability to lead a small team and collaborate effectively.

Responsabilités

• Open and close the flagship store.
• Provide personalized luxury shopping experiences to clients.
• Exceed individual and store sales targets.
• Offer expert fashion styling advice Tailored to clients.
• Maintain stock, replenishment, and premium visual merchandising standards.
• Foster a collaborative team environment and support colleagues.
• Develop long-term client relationships through clienteling and aftercare.
• Expand the client base by engaging high-value luxury customers.

Connaissances

Luxury retail

Sales targets

Clienteling

Bilingual French/English

Communication

Team leadership

Organization

Fashion knowledge

CRM tools

Outils

CRM software

Description du poste

Place of Work: Beverly Hills Flagship Store- Beverly Hills, Ca

Casablanca Paris represents a unique vision of luxury, blending Parisian elegance with multicultural influences. Dedicated to exceptional craftsmanship, modern sophistication, and a free-spirited ethos, Casablanca Paris offers more than just fashion; it offers an immersive luxury experience. We are looking for a Team Leader for our Flagship store.

Overview:

As a Team Leader at Casablanca, you will serve as a true ambassador of the brand, delivering an exceptional and immersive luxury experience that reflects our distinctive aesthetic, values, and love for craftsmanship. You will embody the spirit of Casablanca in every client interaction, building lasting relationships while upholding excellence on the shop floor. This role requires a strong sense of service, attention to detail, and a passion for storytelling through fashion. In addition to providing best-in-class client engagement, you will ensure seamless operations through meticulous stock management and thoughtful use of CRM tools to nurture our client community.

The Role:

• Opening and closing the store.
• Delivering a distinctive and unforgettable shopping experience for every client, marked by warmth, attentiveness, and personalised service.
• Demonstrating commercial acumen and an entrepreneurial spirit, consistently exceeding individual and store sales targets.
• Providing expert luxury styling advice tailored to each client, ensuring a memorable and unique journey with every visit.
• Fostering a collaborative, positive team dynamic that supports individual success and collective excellence.
• Ensuring flawless daily operations, including inventory organization, timely product replenishment, and maintenance of premium visual merchandising standards.
• Building and nurturing long-term relationships through strategic clienteling, personalized appointments, and elevated aftercare service.
• Actively expanding the client base by identifying and cultivating new luxury customers in line with business goals.
• Driving customer loyalty by maintaining consistent communication, anticipating client needs, and delivering thoughtful follow-up to foster repeat engagement and increased sales.

The Candidate

• Proven experience in luxury retail, with a strong track record of achieving or surpassing sales goals.
• A passion for fashion and a refined understanding of luxury clients, industry trends, and seasonal collections.
• Exceptional interpersonal and communication skills, with the ability to engage and inspire a discerning clientele.
• Demonstrated experience in clienteling and relationship-building, with a thoughtful, client-first mindset.
• Bilingual or multilingual fluency; proficiency in French and English strongly preferred.
• A high level of organization, attention to detail, and time management.
• A collaborative, team-focused approach paired with personal initiative and self-motivation.
• A polished and professional demeanor with a confident, elegant presence that reflects the brand.
• Passion for art, culture, and design, with awareness of key players and movements within the luxury space.
• Resilience and adaptability in a fast-paced, dynamic retail environment.