Client Acquisition & Care Specialist

Wheelers Family Auto Group; Marshfield (WI); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health benefits

401K with match

Paid time off

Employee discounts

Dental

Vision

Disability insurance

Life insurance

Job summary

Wheelers of Marshfield is seeking a Sales Customer Care Specialist-BDC Sales Agent to generate leads by phone and email, qualify prospects, and schedule sales appointments. You will maintain CRM records and support the sales team with a focus on conversion and retention.

This role offers a fast-paced environment in Central Wisconsin with competitive hourly pay and benefits. The ideal candidate has call center or customer service experience, strong computer skills, and a professional appearance,

Qualifications

• Call center experience preferred.
• Customer service excellence is required.
• Strong computer skills and familiarity with CRM systems.
• Must be able to sit for extended periods.
• Daily tasks include data entry and multitasking.

Responsibilities

• Engage with potential customers through phone calls and emails to generate leads.
• Qualify leads by assessing needs and interests in products or services.
• Schedule appointments for sales representatives to meet with interested clients.
• Maintain accurate records of customer interactions and follow-ups in the CRM system.
• Collaborate with the sales team to develop strategies for improving conversion rates.
• Provide exceptional customer service to enhance client satisfaction and retention.

Skills

Call center experience

Customer service

Computer skills

Professional appearance

Sits for long periods

Education

High school diploma or equivalent

Tools

CRM software

Job description

Wheelers of Marshfield is seeking a Sales Customer Care Specialist-BDC Sales Agent to generate leads by phone and email, qualify prospects, and schedule sales appointments. You will maintain CRM records and support the sales team with a focus on conversion and retention.

This role offers a fast-paced environment in Central Wisconsin with competitive hourly pay and benefits. The ideal candidate has call center or customer service experience, strong computer skills, and a professional appearance,