Corrections Account Manager

BioReference; Michigan; On-site; USD 60,000 - 80,000; Full time

Job summary

BioReference is seeking a Sales Account Manager in Michigan to maintain existing accounts and close new business. This role demands building strong relationships with physician offices and managing customer relationships effectively.

The ideal candidate will have a minimum of an Associate Degree, with 3–5 years of experience in a healthcare or sales environment. Responsibilities include driving new business, ensuring customer retention, and providing education on company laboratory services.

Qualifications

• 3–5 years of experience in a healthcare or sales-related setting.
• Must have a clean, valid Driver’s License and a vehicle for work.

Responsibilities

• Drive for new business and maintain revenue growth within accounts.
• Identify and forecast up-selling and cross-selling opportunities.
• Manage accounts through business-to-business reviews and relationship building.
• Provide education on company technologies and lab testing.

Skills

Problem solving

Customer service

Attention to detail

Communication skills

Analytical skills

Microsoft Office proficiency

High initiative

Education

Associate Degree

Tools

Salesforce

Job description

Position Summary

The Sales Account Manager is responsible for maintaining existing accounts as well as closing new business through the assigned territory. Account managers will drive attainment and profitability by providing continuing education, executing aligned marketing strategies and managing customer relationships within physician offices by identifying important decision makers for laboratory services.

Position Responsibilities

Duties include but are not necessarily limited to the following:

• Drive for new business, maintain revenue growth, up‑sell existing accounts, generate new leads, obtain referrals, and establish strong business relationships through service.
• Identify and forecast all up‑selling and cross‑selling opportunities with the Regional Sales Director to maintain a robust sales pipeline.
• Manage accounts through ongoing business‑to‑business reviews of quality of service, logistics, supplies, test offerings, marketing materials, and customer needs.
• Ensure customer retention by maintaining excellent customer service and building relationships at multiple levels within the account to maximize the efficiency of the call point process.
• Leverage all tools and resources, including data, sales portal, target lists, Marketing Department, Laboratory resources, and regional resources as needed.
• Partner with all departments within the company to successfully resolve clients’ service issues.
• Partner and deliver prompt and frequent communication with the sales team and clients.
• Willingness to travel to client sites and to sales training/events for extended periods of time.
• Provide continuing education to customers on company technologies and laboratory testing.
• Complete all administrative tasks thoroughly and promptly.
• Act in accordance with all compliance with company policies and government regulations.

Minimum Qualifications

• Associate Degree.
• Must have a clean, valid Driver’s License and a vehicle to use for work on a daily basis.
• 3–5 years of experience in a healthcare or sales‑related setting.
• Prior experience in problem solving, customer service, and related functions in healthcare, hospital or physician organization.
• Attention to detail.
• Proficient in Microsoft Office.
• Strong oral, written, and interpersonal communication skills; analytical skills.
• Drive to succeed and high initiative.
• Ability to learn new systems and processes.
• Hands‑on experience and ability to work closely with other company units and team members.
• Must be able to travel within the coverage area and occasionally assist outside of the assigned region.

Preferred Qualifications

• Bachelor’s Degree.
• Knowledge of healthcare industry and laboratory diagnostics.
• Experience working with Salesforce is a plus.

BioReference is an Equal Opportunity Employer