Account Manager

Access Labs; North Palm Beach (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Access Medical Laboratories in Florida is seeking an Account Manager to nurture and expand relationships with current clients, assist with day-to-day needs, and act as the liaison between clients and internal departments. The role emphasizes strong communication, problem-solving, and collaboration across Sales, Billing, and Operations to ensure client satisfaction and efficient account management.

Ideal candidates will have a High School Diploma, 1+ year of account management, 3+ years of

Qualifications

• High School Diploma required.
• 1+ years of Account management experience.
• 3+ years of Customer Service experience.
• Proficient in CRM and Microsoft Office Suite.
• Strong problem-solving and communication skills.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Serve as main point of contact for client inquiries and escalations.
• Communicate updates and gather feedback via phone and email.
• Collaborate with Sales, Billing, and Operations to meet client needs.
• Identify and resolve issues to ensure client satisfaction.
• Provide exceptional service and support to accounts.
• Other tasks as assigned by supervisor.

Skills

Account management

Customer service

Problem solving

Active listening

Communication

Education

High School Diploma

Tools

CRM

Microsoft Office

Job description

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary

An Account Manager at Access Medical Laboratories responsibilities would include maintaining and fostering relationships with current clients. Assisting clients with their day to day needs, as well as serving as a liaison between client and multiple departments within the company.

Responsibilities

• Build and maintain strong, long-lasting client relationships by understanding their needs and objectives
• Serve as the main point of contact for client inquiries, concerns, and escalations
• Communicate regularly with clients to provide updates, gather feedback, and address any issues via phone and email
• Collaborate with internal teams, such as Sales, Billing, and other areas in Operations, to ensure client needs are met
• Proactively identify and resolve any issues or challenges that arise during the course of the client relationship
• Ensure overall client satisfaction and efficiency of accounts
• Strong phone contact handling skills and active listening
• Additional tasks may be assigned at any time by the supervisor

Skills & Qualifications

• High School Diploma is required
• 1+ years of Account management experience
• 3+ years of Customer Service Experience
• Proficient in CRM and Microsoft Office Suite
• Proven ability to consistently and positively contribute in a fast-paced environment
• Excellent problem-solving abilities

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.