Client Account Manager

Capacity LLC; Whitestown (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Capacity LLC in Whitestown, IN is hiring a Client Account Manager to handle day-to-day order management for brand accounts shipping to major retailers. You will manage 4-6 accounts, build strong client relationships, and drive process improvements.

The role requires Excel proficiency, keen attention to detail, and excellent communication. You’ll collaborate with warehouse teams, support quarterly business reviews, and travel within local sites as needed.

Qualifications

• 5+ years of customer service experience.
• Must be proficient with Excel and data management.
• Strong attention to detail and time management.
• Excellent communication and customer service skills.
• Able to think strategically and solve problems.

Responsibilities

• Own a portfolio of 4–6 brand accounts and manage day‑to‑day orders.
• Cultivate client relationships with daily contacts and quarterly business reviews.
• Learn brands deeply and understand their products and needs.
• Support client relationships with training and self‑service documentation.
• Respond to inquiries promptly via phone and email; coordinate with internal teams.
• Monitor orders to ensure on‑time service and coordinate with warehouse teams.

Skills

Customer service

Excel

Attention to detail

Time management

Communication

Problem solving

Education

College education preferred

Tools

CRM systems

ERP systems

Job description

About Capacity:

Are you ready to take your career to the next level with a dynamic and innovative company? At Capacity LLC, a leader in logistics and 3PL solutions, we believe our people are the key to our success. We’re looking for talented individuals to join our fast-paced, collaborative team where communication, teamwork, and leadership drive real impact.

Here, you’ll thrive in a culture that valuescontinuous learning, professional growth, and innovation—all while having fun along the way. Whether you're starting out or advancing your career, Capacity LLC offers the perfect platform to grow and succeed.

Join us and be part of a company where excellence, customer satisfaction, and our core values are at the heart of everything we do.

What You'll Do:

The Client Account Manager will provide day-to-day order management for clients who ship to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services.

• Own a portfolio of 4-6 brand accounts.


• Cultivate client relationships with day-to-day contacts.


• Get well acquainted with your brands and what they do.


• Provide ongoing client/relationship management support by participating in quarterly business reviews.


• Empower clients on self-service and best practices via training and documentation.


• Handle all aspects of relationships with our client and their customers, including responding to phone and email inquiries timely.


• Liaison with internal departments to ensure customer needs are met. Go above and beyond and think outside the box attitude.


• Monitor daily orders carefully to help ensure on-time service is made.


• Coordinate with the warehouse teams servicing client accounts and order fulfillment processes.


• Update routing requirement documentation and dedicated processes for each customer and retailer. Understand routing rules.


• Research and communicate transportation options and costs to clients.


• Provide client requested reporting.


• Investigate potential chargebacks and credit requests.


• Report customer returns, returns to vendors, etc.


• Assist with client requests on the floor as needed.


• Willing to travel between buildings (within 5 mile radius)to cater to client needs.


• Other administrative functions as needed - Client Supplies procurement, manual BOL creation, etc.

What You Bring:

• 5+ years' of customer service.


• Hands-on computer knowledge especially Excel


• Great attention to detail and excellent time management


• Ability to go above and beyond


• Strategic thinker with exceptional analytical skills


• Great communicator with exceptional customer service skills


• A great attitude, soft skills and great work ethics are an absolute must

Bonus Points:

• Computer experience and a strong MS Excel skill is a must, as candidate will work directly with both front-end and back-end computer systems.


• College education preferred


• 3PL and Logistics experience is a plus


• 1 + year of warehouse logistics experience strongly preferred.


• Salesforce experience strongly preferred.


• CRM, ERP and Hazmat (DOT/IATA/IMDG) knowledge /certification is a plus


• Beauty, apparel, or related consumer product industry client service experience a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.