Account Manager

EQ United; Elkhart (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term & Long-term Disability

Paid time off

Job summary

EQ United in Elkhart, Indiana is seeking an Account Manager to support assigned logistic accounts, coordinate inbound and outbound freight, and ensure service levels meet customer requirements. You will be the primary contact for customers, collaborate with warehouse, transportation and operations teams, and use warehouse management systems to maintain accurate shipping and inventory records.

Strong organizational and problem‑solving skills, plus excellent verbal and written communication, are

Qualifications

• Experience in logistics or 3PL is preferred.
• Proficiency with warehouse management systems.
• Excellent communication and organization.
• Ability to manage multiple accounts.

Responsibilities

• Manage assigned customer accounts.
• Coordinate incoming and outgoing freight.
• Process customer orders and shipment requests.
• Arrange freight pickup and delivery.
• Coordinate freight routing and cartage services.
• Communicate shipment status and service information to customers.
• Monitor shipments and help resolve delays or service issues.
• Prepare and review bills of lading and other shipping documents.
• Monitor inventory levels and inventory activity for assigned customer accounts using the warehouse management system.
• Research inventory discrepancies by reviewing available transactions, receipts, shipments and other relevant inventory records.
• Coordinate with warehouse and operations personnel to investigate and resolve inventory discrepancies.
• Communicate inventory discrepancies, research findings and resolution status to customers in a timely and professional manner.
• Maintain accurate inventory and account information and follow-up on unresolved discrepancies through resolution.
• Utilize warehouse management systems to maintain accurate account and shipment information.
• Build strong customer relationships and provide responsive customer service.
• Work closely with warehouse, transportation and operations personnel to ensure customer requirements are communicated and fulfilled.
• Maintain a high level of accuracy while managing multiple customer accounts, shipments and inventory requirements.

Skills

Logistics experience

Customer service

Organization

Communication

Tools

Warehouse Management System

Job description

Description

The Account Manager plays a crucial role in managing assigned logistic accounts and ensuring efficient handling and/or cartage services. This position serves as a primary point of contact for customers and coordinates the movement of incoming and outgoing freight to meet customer requirements.

The ideal candidate will have strong organizational and problem-solving skills, the ability to effectively manage multiple accounts and priorities, and a solid understanding of warehouse management systems within a third-party logistics environment.

Responsibilities:

• Manage assigned customer accounts
• Coordinate incoming and outgoing freight
• Process customer orders and shipment requests
• Arrange freight pickup and delivery
• Coordinate freight routing and cartage services
• Communicate shipment status and service information to customers
• Monitor shipments and help resolve delays or service issues
• Prepare and review bills of lading and other shipping documents
• Monitor inventory levels and inventory activity for assigned customer accounts using the warehouse management system
• Research inventory discrepancies by reviewing available transactions, receipts, shipments and other relevant inventory records
• Coordinate with warehouse and operations personnel to investigate and resolve inventory discrepancies
• Communicate inventory discrepancies, research findings and resolution status to customers in a timely and professional manner
• Maintain accurate inventory and account information and follow-up on unresolved discrepancies through resolution
• Utilize warehouse management systems to maintain accurate account and shipment information
• Build strong customer relationships and provide responsive customer service
• Work closely with warehouse, transportation and operations personnel to ensure customer requirements are communicated and fulfilled
• Maintain a high level of accuracy while managing multiple customer accounts, shipments and inventory requirements

Requirements

• Logistics, Transportation, 3PL, customer service, or related experience preferred
• Experience with warehouse management systems preferred
• Strong organizational and problem-solving skills
• Excellent customer service skills
• Strong verbal and written communication
• Ability to manage multiple accounts and priorities effectively
• Strong attention to detail and follow-through

Benefits:

401(k) with match

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term & Long-term Disability

Paid time off