Capacity Account Manager

Sheer Logistics; Chesterfield (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Monthly commission

On-site work in St. Louis MO

Job summary

Sheer Logistics is seeking a Capacity Account Manager to deliver outstanding customer service to internal and external stakeholders. You will work with carriers to find solutions, negotiate rates, and drive automation within our TMS.

This on-site role in St. Louis, MO requires 3+ years in freight brokerage, multi-modal experience, and a strong client-facing mindset. Competitive base salary with growth opportunities and commissions.

Qualifications

• 3+ years of account management and carrier sales experience in freight brokerage.
• Experience across multiple transport modes (LTL, Volume, Truckload, Partial, Intermodal, Expedited).
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Strong work ethic, persistence, and a positive attitude.

Responsibilities

• Be the primary point of accountability for carriers, matching, negotiating, and booking equipment for opportunities.
• Foster relationships with trucking company contacts, resolve problems, and expand industry knowledge.
• Leverage logistics platforms to negotiate prices and drive automation.
• Coordinate with dispatch, carrier sourcing, operations, and billing to ensure load execution and documentation.
• Build orders for Non-EDI shipments in TMS, schedule pickups/deliveries with shippers/receivers.

Skills

Negotiation

Customer service

Account management

Communication

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Transportation Management Software

Job description

Sheer Logistics is a leading logistics services provider, with a focus on transparency and value, providing clients with a comprehensive offering of technology enabled supply chain and logistics solutions including managed transportation, multi-modal brokerage, consulting, and other complimentary services.

Our mission is to build trusting relationships that consistently deliver extraordinary results to employees, shippers, carriers and suppliers. Transparency is our foundation, because having complete information allows clients to make better decisions. It saves time, it’s better for business, it’s better for people, and ultimately, it’s better for the long-term relationships we cultivate.

Position Summary

As a Capacity Account Manager, your role will involve delivering exceptional customer service to both internal and external stakeholders. You will also work closely with carriers and colleagues to find solutions to any issues that arise. Our team provides the support and resources you need to thrive in your role and build a meaningful career.

• Be the primary point of accountability for carriers strategically matching, negotiating, and booking available equipment with available freight for transactional and dedicated lane opportunities.
• Apply a strategic sales approach to foster positive relationships with trucking company key contacts. Resolving problems and expanding industry knowledge.
• Leverage logistics and other technology platforms to make informed decisions, negotiate prices, and drive automation.
• Coordinate with dispatch, carrier sourcing, operations, and billing teams to ensure accurate load execution and documentation.
• Order building for Non-EDI Shipments in Sheer’s TMS, Scheduling and rescheduling pickup and delivery appointments with shippers and receivers, verifying accurate info.
• Understand transportation-related market conditions for capturing opportunities within Sheers Customer network.
• Develop and execute account plans to grow revenue and increase wallet share
• Understand Sheers products and services and live by sheers values daily.
• Continually pursue new carrier acquisition through cold calling, researching and lead generation.

Education and/or Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 3 plus Years’s account management and carrier sales experience in freight brokerage
• Experience in executing across multiple modes of transportation (LTL, Volume, Truckload, Partial, Intermodal, and Expedited).

Knowledge, Skills and Abilities

• Strong work ethic and persistence combined with patience and a positive attitude.
• Ability to understand instructions and guidelines to perform required tasks.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel) and Transportation Management Software.
• Excellent attention to detail and ability to prioritize.
• Demonstrated effectiveness in both written and verbal communication skills.
• Strong customer service background and ability to quickly build rapport with carriers.
• Demonstrates timely and efficient follow-through.
• Thrive in a team environment, collaborating and aiding whenever needed.
• Demonstrated experience to be dynamic and adaptable.
• Ability to remain calm under pressure and handle a fast-paced environment.
• Excellent organizational and time-management skills.
• Confident and unphased by rejection.
• Bilingual preferred but not required.

Compensation: $50,000 to $75,000 annual base plus monthly commission

Work Location: St. Louis MO (In office) 635 Trade Center Blvd, Chesterfield, MO 63005
Working Conditions and Physical Demands: Sedentary inside office work with limited exposure to weather conditions.