Client Account Manager

Custom Print Graphics; Niles (IL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Training & development

Real growth opportunity

Job summary

Custom Print Graphics based in Niles, Illinois is looking for an Account Manager to handle client relationships and assist with orders. This role requires 1–3 years of experience in account management or client services, preferably in the print or apparel industry. You'll be the main point of contact for clients, ensuring their needs are met and maintaining organized records. The position offers competitive pay between $20–$24/hr and includes benefits like PTO and a 401(k) retirement plan.

Qualifications

• 1–3 years in account management, client services, or a similar client-facing role.
• Experience in print, promo, apparel, or manufacturing is a strong plus.
• Proficient in using order management and production software.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong client relationships.
• Respond to inquiries from clients professionally and urgently.
• Assist clients with quotes, pricing, and product questions.
• Maintain organized records of client interactions and orders.

Skills

Account management

Client services

Strong communication skills

Detail-oriented

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

About Custom Print Graphics

Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct‑to‑film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close‑knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.

What you'll do

• Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through delivery
• Build and maintain strong, long‑term client relationships through consistent, proactive communication
• Respond to inbound inquiries from new and existing clients via phone and email with professionalism and urgency
• Assist clients with quotes, pricing, and product questions using established guidelines
• Follow up on open orders, artwork approvals, and proofs to keep jobs on schedule
• Communicate order status and timelines proactively — before the client has to ask
• Collaborate with production, art, and shipping teams to resolve issues and keep workflow smooth
• Maintain organized records of client interactions, orders, and correspondence

What we're looking for

• 1–3 years in account management, client services, or a similar client‑facing role — print, promo, apparel, or manufacturing experience is a strong plus
• Someone who takes ownership, follows through, and doesn't need to be chased down to get things done
• Strong written and verbal communication skills — organized, responsive, and clear
• Comfortable learning order management and production software
• Calm under pressure in a fast‑paced, deadline‑driven environment
• Reliable and detail‑oriented with a genuine investment in doing the job well

What we offer

• $20–$24/hr depending on experience
• Paid Time Off (PTO)
• 401(k) retirement plan
• Monday–Friday, no nights or weekends
• Real growth opportunity with a well‑established company