Customer Service / Account Coordinator

Distro; Miami (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401K (after 1 year)

Paid vacation and sick time

Signing bonus available after 6 months

Job summary

Roman Health Pharmacy LLC is seeking a motivated Account Services Representative in Miami, Florida. The primary responsibility is to serve as the main contact for customers, ensuring projects are completed accurately and on time. Ideal candidates are detail-oriented, enjoy multitasking, and excel in a collaborative team environment.

This position offers a competitive salary between $55,000 and $70,000, with benefits like medical insurance, 401K, and paid vacation. Join our fast-growing company and make an immediate impact!

Qualifications

• 1–3 years of experience in customer service or account support.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Communicate daily with customers, account executives, and production teams.
• Gather and verify job requirements before production.
• Coordinate with vendors and production staff to ensure timely execution.

Skills

Customer service

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Job Overview

We are seeking a motivated and detail-oriented Account Services Representative to join our growing team. This role serves as the primary point of contact for customers, working closely with internal production, vendors, and operations teams to ensure projects are completed accurately and on time. This is a fast-paced, hands‑on role where no two days are the same. Ideal for someone who enjoys multitasking, problem‑solving, and working in a team‑driven environment.

Key Responsibilities

• Communicate daily with customers, account executives, and production teams regarding project status and timelines
• Gather and verify job requirements before production to ensure accuracy
• Enter job specifications into internal systems and manage scheduling
• Coordinate with vendors, production staff, and customers to ensure timely execution
• Identify and resolve issues by collaborating across departments
• Track production runs and ensure accurate documentation for billing
• Maintain and update customer and job records
• Coordinate shipments with warehouse and logistics teams

Qualifications

• 1–3 years of experience in customer service or account support
• Strong communication and interpersonal skills
• Detail‑oriented with strong organizational skills
• Ability to work in a fast‑paced, high‑volume environment
• Proficient in Microsoft Office
• Experience in commercial printing is a plus
• Must be fluent in English

Compensation & Benefits

• $55,000 – $70,000 (based on experience)
• Signing bonus available after 6 months
• Medical, Dental, and Vision insurance
• 401K (after 1 year)
• Paid vacation and sick time
• Opportunities for growth and advancement

Schedule

Monday through Friday 8:00 AM – 5:00 PM

Why Join Us

• Fast‑growing company with strong team culture
• Opportunity to make an immediate impact
• Collaborative environment with cross‑functional exposure
• Career growth potential