Client Account Manager

Euclid Innovations; Charlotte (NC); On-site; USD 105,000 - 145,000; Full time

Job summary

Euclid Innovations is seeking a Senior Client Account Manager in Charlotte, NC with 12+ years in recruitment, staffing, talent acquisition and client relationship management. The role focuses on managing strategic accounts, partnering with hiring managers, leading recruiting teams, and delivering staffing solutions within agreed timelines and SLAs.

You will manage day-to-day relationships, coordinate staffing lifecycle from intake to deployment, and travel to client locations as required to

Qualifications

• 12+ years of experience in recruitment, staffing, and client management.
• Experience managing customer-facing staffing relationships.
• Direct collaboration with hiring managers and business stakeholders.
• End-to-end staffing lifecycle knowledge.
• Experience leading recruiting teams.
• Strong knowledge of staffing KPIs, SLAs and delivery processes.
• Excellent communication, negotiation, and stakeholder management skills.
• Problem-solving and escalation management capabilities.
• Ability to manage multiple client requirements and priorities.
• Willingness to travel to customer locations.

Responsibilities

• Own and manage day-to-day relationships with key customers and stakeholders.
• Understand client objectives, workforce plans, hiring strategies, and staffing requirements.
• Partner with hiring managers to understand, qualify, prioritize, and close staffing requirements.
• Lead and coordinate internal recruiting teams to identify, assess, and deliver qualified candidates.
• Manage the complete staffing lifecycle from requirement intake through candidate selection, hiring, onboarding, and deployment.
• Ensure positions are filled with the right talent within SLAs, timelines, quality standards, and customer expectations.
• Provide regular hiring updates, recruitment reports, and performance dashboards to customers.
• Proactively identify and resolve customer concerns, delivery challenges, and escalations.
• Monitor the performance, engagement, attendance, and retention of deployed resources.
• Maintain strong relationships with hiring managers, HR teams, procurement, and other client stakeholders.
• Identify opportunities for account growth, new staffing requirements, and additional business opportunities.
• Track and improve key staffing metrics including Time-to-Fill, candidate quality, interview-to-offer ratio, offer-to-join ratio, deployment, retention, and customer satisfaction.
• Conduct regular account reviews and develop action plans to improve delivery and customer experience.
• Collaborate with recruiting, operations, HR, and delivery teams to ensure seamless staffing execution.
• Handle negotiations, escalations, and critical client situations professionally.
• Travel to customer locations and other business locations as required.

Skills

Recruitment

Staffing

Talent Acquisition

Client Management

Account Management

Stakeholder Management

Communication

Negotiation

Team Leadership

KPI & SLA Management

Staffing lifecycle

Job description

Role:- Client Account Manager

Location: North Carolina, USA
Experience: 12+ Years
Employment Type: Full-Time
Work Arrangement: Customer-facing / On-site as required

Job Summary

We are seeking an experienced Senior Client Account Manager with 12+ years of experience in Recruitment, Staffing, Talent Acquisition, and Client Relationship Management. The ideal candidate will have a strong background in managing strategic client accounts, partnering with hiring managers, leading recruiting teams, and delivering high-quality staffing solutions within agreed timelines and SLAs.

The role requires excellent customer relationship management, stakeholder engagement, negotiation, problem-solving, and team leadership skills. The candidate should be comfortable working from customer locations and traveling to other locations as required.

Key Responsibilities

• Own and manage day-to-day relationships with key customers and stakeholders.
• Understand client business objectives, workforce plans, hiring strategies, and staffing requirements.
• Partner with hiring managers to understand, qualify, prioritize, and close staffing requirements.
• Lead and coordinate internal recruiting teams to identify, assess, and deliver qualified candidates.
• Manage the complete staffing lifecycle from requirement intake through candidate selection, hiring, onboarding, and deployment.
• Ensure positions are filled with the right talent within agreed SLAs, timelines, quality standards, and customer expectations.
• Provide regular hiring updates, recruitment reports, and performance dashboards to customers.
• Proactively identify and resolve customer concerns, delivery challenges, and escalations.
• Monitor the performance, engagement, attendance, and retention of deployed resources.
• Maintain strong relationships with hiring managers, HR teams, procurement, and other client stakeholders.
• Identify opportunities for account growth, new staffing requirements, and additional business opportunities.
• Track and improve key staffing metrics including Time-to-Fill, candidate quality, interview-to-offer ratio, offer-to-join ratio, deployment, retention, and customer satisfaction.
• Conduct regular account reviews and develop action plans to improve delivery and customer experience.
• Collaborate with recruiting, operations, HR, and delivery teams to ensure seamless staffing execution.
• Handle negotiations, escalations, and critical client situations professionally.
• Travel to customer locations and other business locations as required.

Required Skills & Qualifications

• 12+ years of experience in Recruitment, Staffing, Talent Acquisition, Client Management, or Account Management.
• Strong experience managing customer-facing staffing relationships.
• Proven experience working directly with hiring managers and business stakeholders.
• Strong understanding of the end-to-end staffing and recruitment lifecycle.
• Experience leading or mentoring recruiting teams.
• Strong knowledge of staffing KPIs, SLAs, recruitment metrics, and delivery processes.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong problem-solving and escalation-management capabilities.
• Ability to manage multiple client requirements and priorities simultaneously.
• Strong business acumen with the ability to identify account-growth opportunities.
• Willingness to work from customer locations and travel as required.

Preferred Candidate Profile

The ideal candidate should be a strategic client partner and hands-on staffing leader who can build long-term customer relationships, drive recruitment delivery, manage escalations, and identify opportunities to expand existing accounts.

Key Competencies:

Client Relationship Management | Staffing & Recruitment | Account Management | Talent Acquisition | Team Leadership | Stakeholder Management | SLA Management | Recruitment Delivery | Escalation Management | Negotiation | Business Development | Account Growth