Client Account Coordinator: Retail Ops & Field Support

Acosta, Inc.; Rogers (AR); On-site; USD 21,000 - 36,000; Full time

Job summary

Premium Retail Services seeks a Client Account Coordinator to support the PlayStation program, coordinating operational details for successful retail execution. You will liaise with program leadership and cross-functional partners to translate client priorities into actionable directions for the field team.

You will gain expertise in program processes and systems, ensuring assignments, schedules, service orders, and reporting are accurate and on time.

Qualifications

• High school diploma or GED required; higher degrees preferred.
• 1-3 years of relevant work experience required.
• Advanced Excel and MS Office proficiency; strong written communication.

Responsibilities

• Maintain consistent communication and reporting with department leadership.
• Set up call reports and scheduling activities online.
• Monitor progress against objectives and provide corrective action as needed.
• Direct client service team to achieve sales and team goals.
• Suggest ideas to increase in-store work and deliverables.
• Manage job and service order changes with Client Director and Service Coordinator.
• Learn key client service processes within the 360 system.
• Ensure reporting, communications, and operations are completed accurately and on time.
• Provide occasional in-field support to test and assemble PlayStation retail displays and components.
• Perform other duties as assigned.

Skills

Communication skills

Prioritization

Excel proficiency

360 processes

Education

High School Diploma or GED

Associate degree preferred

Bachelor's degree preferred

Tools

360 system

Microsoft Office

Job description

Premium Retail Services seeks a Client Account Coordinator to support the PlayStation program, coordinating operational details for successful retail execution. You will liaise with program leadership and cross-functional partners to translate client priorities into actionable directions for the field team.

You will gain expertise in program processes and systems, ensuring assignments, schedules, service orders, and reporting are accurate and on time.