PlayStation Program Client Operations Coordinator

Acosta Group; Rogers (AR); On-site; USD 21,000 - 36,000; Full time

Job summary

Premium Retail Services, LLC, part of Acosta Group, is seeking a Client Account Coordinator to support the PlayStation program by coordinating critical retail execution tasks and field communications.

You will partner with program leadership and cross-functional teams to manage assignments, schedules, service orders, and reporting, ensuring on-time delivery and clear direction for the field organization. Proactive problem-solving and strong Excel skills are essential.

Qualifications

• High School Diploma or GED required.
• Associate or technical degree preferred.
• Bachelor's degree preferred.
• 1-3 years of relevant work experience required.

Responsibilities

• Maintain consistent communication and reporting procedures with department leadership.
• Manage the online setup of call reports and scheduling activities.
• Monitor progress against performance objectives and provide corrective action as required.
• Provide clear direction to client service team personnel to help achieve sales and team goals.
• Recommend ideas for increasing in-store work and deliverables.
• Manage all job and service order changes while partnering closely with the Client Director and Service Coordinator team.
• Learn and understand key client service processes within the 360 system.
• Ensure reporting, communications, and operational activities are completed accurately and on time.
• Provide occasional in-field support to test, assemble, install, adjust, or troubleshoot PlayStation retail displays and related components.

Skills

Prioritization

Interpersonal skills

Written communication

360 system knowledge

Excel proficiency

Education

High School Diploma or GED

Associate degree or technical degree preferred

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office

Job description

Premium Retail Services, LLC, part of Acosta Group, is seeking a Client Account Coordinator to support the PlayStation program by coordinating critical retail execution tasks and field communications.

You will partner with program leadership and cross-functional teams to manage assignments, schedules, service orders, and reporting, ensuring on-time delivery and clear direction for the field organization. Proactive problem-solving and strong Excel skills are essential.