Client Access & Scheduling Specialist (Mental Health)

What’s Upstate; City of Utica (NY); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Low-cost individual health insurance plan

Retirement match (up to 7%)

Generous paid time off

Tuition reimbursement

Employee discounts

Job summary

A growing mental health clinic is seeking a Client Access Representative to facilitate client access to care in a welcoming environment. The role involves active listening and problem-solving to help clients navigate the healthcare system efficiently. Candidates should possess excellent organizational skills and have experience in a healthcare setting. Benefits include competitive health insurance, retirement matching, and generous PTO plans. Ideal for those passionate about making a difference in their community.

Qualifications

• 1-3 years of experience working in a physician’s office or similar healthcare setting.
• Solid understanding of Medicare/Medicaid and third-party insurance payers.
• Valid New York State Driver’s License.

Responsibilities

• Ensure clients can easily access care as the first point of contact.
• Welcome clients with warmth and professionalism.
• Identify and resolve barriers to care.
• Process referrals and intakes for timely access to services.
• Manage communications and coordinate with healthcare providers.
• Handle administrative tasks efficiently.
• Initiate billing processes and verify insurance coverage.
• Coordinate support services like transportation and interpreter arrangements.
• Ensure compliance with regulations and standards.

Skills

Organizational skills

Problem-solving

Active listening

Communication skills

Education

High School Diploma or equivalent

Associate’s Degree in Office Technologies

Job description

A growing mental health clinic is seeking a Client Access Representative to facilitate client access to care in a welcoming environment. The role involves active listening and problem-solving to help clients navigate the healthcare system efficiently. Candidates should possess excellent organizational skills and have experience in a healthcare setting. Benefits include competitive health insurance, retirement matching, and generous PTO plans. Ideal for those passionate about making a difference in their community.