Client Access & Scheduling Specialist

Diversus Health; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

PSLF Eligible Employer

Health, Dental & Vision Coverage

Life, AD&D & LTD

Employee Assistance Program (EAP)

Generous PTO

Job summary

Diversus Health in Colorado Springs seeks a detail-oriented Schedule Management Support professional to help clients access behavioral health services. You will assist with scheduling, referrals, transfers, enrollment, and service navigation while delivering excellent customer service and maintaining accurate records.

This role requires a high school diploma, 2+ years in customer service, strong computer skills (Outlook/Excel/Word), and familiarity with EHR systems.

Qualifications

• High School Diploma or equivalent required.
• Two or more years of customer service experience preferred.
• Strong computer proficiency including Outlook, Excel, and Word.
• Excellent data entry and organizational skills.
• Electronic Health Records experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Assist clients with scheduling, rescheduling, transfers, referrals, and enrollment for services.
• Navigate clients to internal and external resources based on treatment and service needs.
• Manage high-volume inbound and outbound phone communications.
• Monitor and maintain compliance reports across multiple service lines.
• Support operational workflows and identify opportunities for process improvement.
• Deliver exceptional customer service while serving as a client advocate.
• Welcome and assist clients, visitors, and community partners in person and by phone.
• Maintain accurate documentation, data entry, and record management.
• Collaborate with clinical and operational teams.
• Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards.

Skills

Customer service

Data entry

Verbal communication

Written communication

Multitasking

EHR experience

Microsoft Outlook

Microsoft Excel

Microsoft Word

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Diversus Health in Colorado Springs seeks a detail-oriented Schedule Management Support professional to help clients access behavioral health services. You will assist with scheduling, referrals, transfers, enrollment, and service navigation while delivering excellent customer service and maintaining accurate records.

This role requires a high school diploma, 2+ years in customer service, strong computer skills (Outlook/Excel/Word), and familiarity with EHR systems.