Schedule Management Support

Paycom; Colorado Springs (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Diversus Health in Colorado Springs seeks a Schedule Management Support professional focused on client access and scheduling operations. You will assist with appointments, referrals, transfers, enrollment, and service navigation while delivering outstanding customer service.

The role requires strong data entry, computer skills, and experience in a fast-paced environment. EHR familiarity is preferred, and the position supports Diversus Health’s mission-driven care model.

Qualifications

• Minimum two years of customer service experience.
• Experience with scheduling, referrals, and enrollment support is a plus.
• Proficient in data entry and accurate documentation.
• Strong verbal and written communication skills and ability to maintain confidentiality.

Responsibilities

• Assist clients with scheduling, rescheduling, referrals, and enrollment for services.
• Navigate clients to internal and external resources based on treatment needs.
• Handle high-volume inbound and outbound calls with professionalism.
• Maintain accurate documentation and data entry in the EHR and related systems.

Skills

Customer service

Data entry

Microsoft Outlook

Microsoft Excel

Microsoft Word

Verbal communication

Education

High School Diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Schedule Management SupportClient Access & Scheduling OperationsColorado Springs, CO | Full-TimeAt Diversus Health, our mission is to provide exceptional behavioral health care to our community, ensuring every individual, including those in underserved populations, receives the care, support, and compassion they deserve. When you join our team, you become part of an organization committed to improving lives through accessible, person-centered care and a culture of excellence, collaboration, and service.FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.Be the Connection Between Individuals and the Care They NeedDiversus Health is seeking a highly organized, customer-focused professional to join our Schedule Management Support team. This role serves as a critical access point for clients seeking behavioral health services by assisting with appointment scheduling, referrals, transfers, enrollment support, and service navigation.If you excel in a fast-paced environment, enjoy helping people, and thrive on balancing multiple priorities while delivering exceptional customer service, we encourage you to apply.What Sets Diversus Health ApartMeaningful work that directly improves access to behavioral healthcareMission-driven organization committed to serving our communitySupportive, team-oriented environmentOpportunities for professional growth and developmentCollaborative culture focused on client-centered careStable healthcare organization with opportunities for advancementCore ResponsibilitiesAssist clients with scheduling, rescheduling, transfers, referrals, and enrollment for servicesNavigate clients to appropriate internal and external resources based on their treatment and service needsManage high-volume inbound and outbound phone communicationsMonitor and maintain compliance reports across multiple service linesSupport operational workflows and identify opportunities for process improvementDeliver exceptional customer service while serving as a client advocateWelcome and assist clients, visitors, and community partners both in person and telephonicallyMaintain accurate documentation, data entry, and record managementCollaborate effectively with clinical and operational teamsEnsure compliance with organizational policies, regulatory requirements, and confidentiality standardsQualificationsHigh School Diploma or equivalent requiredTwo or more years of customer service experience preferredStrong computer proficiency, including Microsoft Outlook, Excel, and WordExcellent data entry and organizational skillsElectronic Health Record (EHR) experience preferredStrong verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentAbility to maintain confidentiality and professionalismCommitment to providing outstanding customer service and client supportOur Benefits Are Designed to Support Your SuccessFinancial & Retirement Benefits401(k) with 4% Fully Vested Company MatchPublic Service Loan Forgiveness (PSLF) Eligible EmployerHealth & WellnessComprehensive Medical, Dental & Vision CoverageLife, AD&D, and Long-Term Disability CoverageEmployee Assistance Program (EAP)Time OffGenerous PTOSick Leave12 Paid HolidaysProfessional DevelopmentOngoing Training and Development OpportunitiesCareer Growth OpportunitiesSupportive Team EnvironmentProfessional EnvironmentWork within a dynamic behavioral health organization serving diverse populationsCollaborate with multidisciplinary teams dedicated to improving livesPlay a key role in creating positive first impressions and seamless access to careContribute to an organization committed to impact, integrity, teamwork, and innovationWhy Candidates ApplyMeaningful work serving individuals seeking behavioral healthcareOpportunity to make an immediate impact on the client experienceFast-paced, engaging environment where no two days are alikeCollaborative culture with supportive leadership and teammatesExcellent benefits and opportunities for career advancementIf you are a customer-service-driven professional who enjoys helping others navigate services and access the care they need, we encourage you to apply.At Diversus Health, we believe in creating a truly healthy society, where mental and behavioral healthcare work together to improve lives. Join our team and help us make this lofty goal a reality.Together, we can build a better tomorrow. Ready to make an impact? Apply todayhttps://diversushealth.org/mental-health-careers/Mobility ClauseThis position requires flexibility to work at various Diversus Health locations based on operational and business needs. While a primary work site will be designated, employees may be reassigned temporarily or permanently to alternate sites to ensure adequate coverage, respond to facility needs, or support organizational initiatives. Reasonable notice will be provided whenever possible.Knowledge/Skills/Abilities:Minimum high school diploma or equivalent experience.Strong work experience in customer service industry, preferably 2+ years.Excellent data entry skillsExcellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.Electronic Health Records experience.Excellent verbal and written communication skills.Excellent organizational skills.Ability to maintain sensitive and confidential information.Strong ability to interact successfully with a variety of individuals.Strong knowledge of Release of Information process.Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.