Client Access & Care Experience Specialist

Brightli

Weber (GA)

On-site

USD 21,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Brightli in Weber, MO seeks a dedicated Client Access Representative. You will be the first voice for clients, guide them to the right solutions, and ensure a seamless onboarding experience with a focus on empathy and clear communication.

The role emphasizes relationship building, cross-functional collaboration, and ongoing service improvement. You will stay updated on our products and services, resolve issues promptly, and help create a welcoming, supportive environment for clients and

Qualifications

High School Diploma or GED.
Proven experience as a front desk representative, or relevant position.
Familiarity with office machines.
Knowledge of Microsoft Office.
Strong communication and people skills.
Good organization and multitasking abilities.

Responsibilities

Serve as the first point of contact for clients and route requests to appropriate teams.
Stay informed on company products and services to communicate benefits clearly.
Build and nurture client relationships and maintain open lines of communication for satisfaction.
Address client complaints promptly and escalate if needed.
Identify ways to streamline internal procedures for efficiency.
Gather client feedback and relay suggestions to internal teams.
Collaborate with marketing and engineering to align on client expectations and project progress.
Monitor client data and generate reports to track performance metrics.
Stay current with industry developments and best practices.