Client Access Specialist – Healthcare & Recovery

Centerstone; Farmington (NM); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Employee benefits package

Top-notch training

Career mobility

Welcoming culture

Job summary

Burrell Behavioral Health invites applications for a Client Access Representative in Farmington, MO. You will be the first contact for clients, delivering courteous support, routing requests, and guiding individuals to the right services. A focus on accurate communication and smooth onboarding is essential.

The role emphasizes building lasting client relationships, addressing concerns professionally, and collaborating with teams to improve processes and outcomes in a fast-paced setting.

Qualifications

• High School Diploma or GED required; strong communication skills essential.
• Experience as a front desk representative or related role preferred.
• Familiarity with Microsoft Office and general office equipment.

Responsibilities

• Serve as the first point of contact for clients, addressing queries and routing requests.
• Stay informed on services to effectively communicate benefits and features to clients.
• Build relationships and maintain open communication to ensure client satisfaction.
• Resolve complaints promptly and escalate unresolved issues as needed.
• Collaborate with cross-functional teams to align client expectations and project progress.

Skills

Strong communication

People skills

Organizational skills

Multitasking abilities

Education

High School Diploma or GED

Tools

Microsoft Office

Office machines

Job description

Burrell Behavioral Health invites applications for a Client Access Representative in Farmington, MO. You will be the first contact for clients, delivering courteous support, routing requests, and guiding individuals to the right services. A focus on accurate communication and smooth onboarding is essential.

The role emphasizes building lasting client relationships, addressing concerns professionally, and collaborating with teams to improve processes and outcomes in a fast-paced setting.