Clerk - Front Office

Bally's Corporation; Dover (DE); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Free rides with DART for new hires

Delaware Commute Solutions reimburse m

Job summary

Bally's Corporation is seeking a friendly hotel front desk associate to check guests in and out, handle reservations, and promote hotel services. You will provide courteous service, manage payments, and coordinate with VIP guests while maintaining accuracy and efficiency throughout each shift.

This role requires weekend, holiday, and night availability, a high school diploma, and basic computer skills. You will contribute to a welcoming environment, assist guests with directions and local

Qualifications

• Must have computer experience.
• Outgoing, friendly personality and positive attitude.
• Able to work independently and take initiative.
• Reliable with good reliability and initiative.
• Must pass a background check.
• Must be able to speak, read and write English.

Responsibilities

• Ensures guest satisfaction and revenue optimization during check-in/out and coordination of hotel services.
• Registers guests promptly; supports group check-in/out and VIP arrivals; stays informed of events.
• Processes guest payments according to policies and procedures.
• Responds to guest requests and promotes hotel services and local attractions.
• Resolves minor complaints and informs supervisor of major issues.
• Books reservations or coordinates with VIP Services.
• Handles departmental cash, posts charges, and prepares cashier reports.
• Provides exceptional customer service and works safely.
• Communicates effectively with colleagues and guests; follows policies.
• Complies with recycling program and performs other duties as assigned.

Skills

Computer experience

Outgoing personality

Independent work

Reliable and initiative

Background check

English proficiency

Education

High School (preferred)

Job description

Responsibilities:

• Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guests' requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with VIP Services.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
• Provides exceptional customer service.
• Work safely, following all established safety rules and regulations.
• Communicate effectively with co-workers, supervisors and guests.
• Follow all relevant policies and procedures.
• Complies with the company's recycling program standards.
• Performs other duties as assigned.

Work Environment:

• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education

High School (preferred)

Experience

• Must have computer experience. (required)
• Must be outgoing, friendly, helpful personality, and a positive attitude. (required)
• Must be able to work independently. (required)
• Must be reliable and have initiative. (required)
• Must be able to successfully pass a background check. (required)
• Must be able to speak, read and write English (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.