Supervisor - Retail Operations

Bally's Corporation; Dover (DE); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Free DART rides for new hires

Delaware Commute Solutions reimburse

Job summary

Bally's Corporation in Dover, Delaware is seeking a retail supervisor to provide guests with top service, manage stock, pricing, and inventory, and support daily operations.

This role requires a high school diploma, 2 years of supervisory experience, strong math, communication, and computer skills (Microsoft Word). Weekend and holiday availability is needed. Equal Opportunity Employer.

Qualifications

• High School diploma required.
• 2 years: Retail supervisory experience preferred.
• Must possess good math skills.
• Must possess computer proficiency with Microsoft Word.
• Must possess good oral and written communication skills.
• Must possess good customer service and leadership skills.
• Must be able to solve problems and deal with a variety of situations.
• Must be able to successfully pass a background check.
• Must be able to speak, read and write English.

Responsibilities

• Provide guests with the highest level of customer service.
• Maintain awareness of security in all shops.
• Stock merchandise and log items received, damaged, and transferred for end of month inventory count.
• Handle complaints and problems in a courteous and professional manner.
• Submit daily/weekly/monthly paperwork to Retail Manager.
• Ensure proper pricing of merchandise.
• Oversee cashier variances and audit cashier banks.
• Maintain a smooth selling floor.
• Ensure staff follow store promotions and sales contests.
• Follow Specialty Brand programs and standards.
• Manage store replenishment and purchases to ROS targets, create POs, and pay invoices.
• Assist with monthly inventory.
• Complete and issue evaluations for subordinates.
• Conduct training and coaching for subordinates.
• Reward and recognize superior performers.
• Ensure safety and compliance with laws and policies.
• Stay updated on industry and competition.
• Maintain effective department/company communication.
• Hold subordinates accountable for performance expectations.
• Develop staff with guidance as appropriate.
• Comply with the company recycling program standards.
• Carry out daily directives from Retail Manager/Assistant Retail Manager.
• Interviews, selects, hires and retains superior employees.
• Perform other duties as assigned.

Skills

Math skills

Oral and written communication

Customer service

Leadership

Problem solving

Education

High School Diploma

Tools

Microsoft Word

Job description

Responsibilities

• Provide guests with the highest level of customer service.
• Maintain awareness of security in all shops.
• Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.
• Handle all complaints and problems that may occur in a courteous and professional manner.
• Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.
• Ensure proper pricing of merchandise.
• Oversee cashiers' variances solving transactions and mistakes, and audit cashier banks.
• Maintain a smooth selling floor.
• Ensure employees are implementing store promotions and sales contests.
• Ensure all "Specialty Brand" programs are followed and standards upheld.
• Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.
• Assist with monthly inventory.
• Complete and issue timely evaluations for subordinates.
• Conduct formal and informal training for subordinates.
• Conduct formal and informal coaching and counseling with subordinates.
• Reward and recognize superior performers.
• Ensure that employees work safely and follow all safety rules.
• Ensure compliance with relevant laws and regulations as well as company policies and procedures.
• Maintain up-to-date knowledge of industry and competition.
• Ensure effective communication within the department and company.
• Hold subordinates accountable for established performance expectations.
• Motivate and develop staff; provide advice and guidance as appropriate.
• Comply with and enforce compliance with the company's recycling program standards.
• Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager
• Interviews, selects, hires and retains superior employees
• Perform other duties as assigned.

Work Environment

• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation

• $20.00/ hr

Qualifications

Education

High School (required)

Experience

• 2 years: Retail supervisory experience preferred. (preferred)
• Must possess good math skills. (required)
• Must possess computer proficiency with Microsoft Word. (required)
• Must possess good oral and written communication skills. (required)
• Must possess good customer service and leadership skills. (required)
• Must be able to solve problems and deal with a variety of situations. (required)
• Must be able to successfully pass a background check. (required)
• Must be able to speak, read and write English (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.