Clerical Support Specialist

Randstad; Fort Worth (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading staffing and recruitment agency is seeking a Clerical Support Specialist in Fort Worth, Texas. The role involves handling clerical tasks, managing files, and ensuring quality standards in a fast-paced environment. Candidates should have 2-3 years of experience in clerical settings, proficiency in Microsoft Office, and strong communication skills. This position offers a chance to work within a major financial services firm and contribute to client satisfaction.

Qualifications

• 2-3 years minimum experience in an office clerical environment.
• 2-3 years experience with mail, data entry, and database work is required.
• Prefer banking/financial/Auto Finance experience.

Responsibilities

• Pull files and ensure completeness of loan and lease vehicle title documents.
• Monitor the department fax email box and direct phone calls.
• Receive, sort, and distribute mail.

Skills

Working knowledge of Microsoft Office Products

Customer service experience

Excellent written and verbal communication skills

Problem-solving and analytical skills

Time management and organizational skills

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Randstad is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.

Job Description

Randstad is currently recruiting for a Clerical Support Specialist for leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. The ideal candidate would have minimum of 2-3 years minimum experience in an office clerical environment and 2-3 years experience with mail, data entry, and database work.

As a Clerical Support Specialist, you will be responsible for pulling files, review the files to ensure that loan and lease motor vehicle title documents are complete, you will monitor the department fax email box, answer and direct phone calls, take messages and distribute to staff, receive, sort and distribute mail. You will be responsible for photocopying, scanning, faxing and preparing and sending outgoing mail. Interact with external customers, dealerships, state and county offices, and business partners to identify, research, and resolve issues of various complexities; Responsible for production standards & adherence to quality standards.

Qualifications

Qualifications include the following:

• Working knowledge of Microsoft Office Products, including Word and Excel
• Proficient in use of email and internet
• Good alphabetical and numeracy skills
• Strong previous customer service experience strongly preferred
• Must have ability to meet quality and productivity standards
• Excellent written and verbal communication skills necessary to initiate and respond to client inquiries via telephone and in writing
• Excellent time management and organizational skills
• Problem-solving, analytical skills; detail oriented
• Ability to work in a fast-paced, structured and changing environment
• Ability to adhere to regulatory and compliance controls and policy requirementsDemonstrates strong interpersonal skills; professional and courteous
• Must display a high sense of urgency
• HS diploma or GED required

Requirements

• 2-3 years minimum experience in an office clerical environment
• 2-3 years experience with mail, data entry, and database work is required
• Strongly prefer banking/financial/Auto Finance exp