Operations Support / Mortgage Support

Randstad; Westlake (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A global HR service provider is seeking an Operations Support professional in Texas. In this role, you will support Operations Specialists by handling mortgage document retrieval and processing, while maintaining clear communication with Homeowners Associations. Candidates should have a high school diploma and experience within the mortgage industry. Strong attention to detail and communication skills are essential for accurate information exchange.

Qualifications

• High School Diploma or GED is required.
• Experience in the mortgage industry is essential.
• Strong written and verbal communication skills are necessary.

Responsibilities

• Support Operations Specialists with daily tasks.
• Search for and locate mortgage documents using web tools.
• Communicate with Homeowners Associations for document statuses.

Skills

Mortgage industry experience

Good written and verbal communication skills

Strong attention to detail

Education

HS Diploma/GED

Job description

Randstad US is a wholly owned subsidiary of Randstad Holding nv, an $18.8 billion global provider of HR services and the second largest staffing organization in the world. We play a pivotal role in shaping the world of work, leveraging the true value of human capital for the benefit of our clients, candidates, employees and investors.

Job Description

Operations Support is responsible for supporting the Operations Specialists with daily tasks. This will include searching and locating supporting research mortgage documents using web based tools. Communicating with Homeowners Associations/Management Companies to obtain status of ordered mortgage documents. This position will be responsible for requesting and receiving mortgage information via phone, fax, e-mail, and mail. Position will require uploading of HOA documents and inputting data from these documents into the system. Applicant will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.

Qualifications

Education

HS Diploma/GED Required

Experience and Skill Requirements

• Mortgage industry experience / any mortgage experience, mortgage document, mortgage process, mortgage loan
• Good written and verbal and communication skills
• Strong attention to detail