Operations Support

Randstad; Westlake (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading global property services provider is seeking an Operation Support role in Westlake, Texas. The ideal candidate possesses a HS Diploma/GED, with up to 8 months of mortgage experience or 2-3 years in banking or call center positions. Duties include conducting research, managing requests, and ensuring communication with stakeholders. Strong communication skills are essential for success in this position. The role emphasizes professionalism and timely delivery of service requirements.

Qualifications

• At least 8 months of mortgage experience, or 2-3 years of call center or banking experience.
• Sound professional on the phone.
• Good written and verbal communication skills.

Responsibilities

• Conduct physical research to locate data.
• Communicate with HOA to obtain request status.
• Manage a pipeline of active requests.
• Meet production and performance SLA requirements.

Skills

Professional telephone communication

Written and verbal communication skills

Education

HS Diploma/GED

Job description

Randstad US is a wholly owned subsidiary of Randstad Holding nv, an $18.8 billion global provider of HR services and the second largest staffing organization in the world. We play a pivotal role in shaping the world of work, leveraging the true value of human capital for the benefit of our clients, candidates, employees and investors.

Job Description

Description:

Randstad is currently recruiting for an Operation Support for a leading global property information, analytics and data-enabled services provider in Westlake, Texas. The ideal candidate would have at least 8 months of mortgage experience, or at least 2 years of call center or banking experience.

Essential Functions/Responsibilities:

• Conduct physical research to locate data requiring the exercise of some judgment and discretion.
• Communication with HOA to obtain status of request information.
• Follow-up until required data is obtained.
• Manage a pipeline of active requests.
• Meet daily, weekly and monthly production and performance SLA requirements.
• Enter appropriate data into application, other form or database.
• Telephone, e-mail, and fax communication with 3rd parties.
• Follows department processes, procedures, and client requirements, and may make recommendations to these processes.

Qualifications

Education: HS Diploma/GED Required

Experience and Skill Requirements:

• 8 months mortgage industry experience OR
• 2-3 years of banking or call center experience
• sound VERY professional on the phone
• Good written and verbal and communication skills