Clerical Supervisor 2 - Norristown State Hospital

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 40,000 - 58,000; Full time

Job summary

Norristown State Hospital is seeking a Clerical Supervisor 2 to lead clerical operations within the Nursing Office. You will supervise staff, coordinate administrative processes, maintain important records, and support timely information flow across departments.

The role emphasizes problem solving, training, and teamwork in a critical state healthcare environment. The position is full-time with a 7:00 AM to 3:30 PM schedule, no telework option, and full Department of Human Services benefits.

Qualifications

• One year as Clerical Supervisor 1 or Clerical Assistant 3; or two years as Clerical Assistant 2; or an equivalent combination of experience and training.

Responsibilities

• Coordinate daily clerical activities across shifts to support office operations.
• Supervise clerical staff: train, evaluate and provide support.
• Monitor scheduling processes, overtime, and leave documentation for accuracy.
• Maintain filing systems, training records, policy materials, and other documents.

Skills

Staff supervision

Scheduling

Records management

Communication

Job description

Norristown State Hospital is looking for a Clerical Supervisor 2 who enjoys leading others and improving office operations. You will play a key role in supporting nursing services, maintaining important records, and helping information flow across departments. Every day brings opportunities to solve problems, train staff, and strengthen teamwork. Bring your organizational skills and leadership abilities to a role that truly matters.

The Clerical Supervisor 2 oversees clerical support operations within the Nursing Office and helps ensure work is completed accurately and on time across multiple areas. This role supervises staff, coordinates administrative processes, maintains important records, and supports communication throughout the department. As a Clerical Supervisor 2, you will perform the following duties:

• Clerical Operations: Coordinate daily clerical activities across multiple shifts to support smooth and consistent office operations
• Staff Supervision: Guide, train, evaluate, and support clerical employees while helping maintain appropriate staffing coverage
• Scheduling Oversight: Monitor scheduling processes, overtime records, leave usage, and related documentation for accuracy
• Records Management: Maintain filing systems, training records, policy materials, and other departmental documents according to requirements
• Communication Support: Serve as a liaison between nursing leadership and hospital departments to promote timely information sharing
• Reporting And Tracking: Prepare reports, maintain workforce data, monitor contracts, and develop office documents, spreadsheets, and tracking tools

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:00 AM to 3:30 PM, Monday - Friday, with 30-minute lunch.
• May change based on operational needs.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirement:

• A conditional offer of employment will require a medical examination.
  • This position falls under the provisions of the Older Adult Protective Services Act.
    • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.