Clerk 2 (Local Government) - Bedford County MH/ID

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

The Commonwealth of Pennsylvania seeks a Clerk 2 to support the Bedford Outpatient Program, handling appointments, records, and front desk duties with accuracy and courtesy. This full-time position requires strong organizational skills, attention to detail, and the ability to work 8:00 AM–4:00 PM, Monday through Friday, with occasional after-hours or emergencies as needed.

Remote work is limited to rare cases.

Qualifications

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

Responsibilities

• Schedule and coordinate appointments and doctor workdays.
• Retrieve charts and check forms in the Electronic Health Record.
• Greet visitors, answer calls for staff, and direct individuals to appropriate personnel.
• Confirm demographics, insurance details, and documents during intake meetings.
• Prepare referral paperwork, print schedules, and organize files for outgoing letters.
• Screen medication and appointment calls and maintain positive rapport with individuals and staff.

Skills

Clerical experience

Data entry

Customer service

Administrative support

Education

High school diploma

Tools

Electronic Health Record (EHR)

Job description

NOTE: THIS IS A REPOSTING OF (CS-2026-58427-L0012). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM SEPTEMBER 15, 2026 TO SEPTEMBER 28, 2026, YOU CANNOT SUBMIT A NEW APPLICATION. Thank you for viewing our job posting! Our vision is for every person and family that we serve will have a network of family, friends, advocates, and supportive services to live a full and productive life in our community. Learn more about us at www.dbhs.co .

THE POSITION NOTE: THIS IS A REPOSTING OF (CS-2026-58427-L0012). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM SEPTEMBER 15, 2026 TO SEPTEMBER 28, 2026, YOU CANNOT SUBMIT A NEW APPLICATION. Thank you for viewing our job posting! Our vision is for every person and family that we serve will have a network of family, friends, advocates, and supportive services to live a full and productive life in our community. Learn more about us at www.dbhs.co . This opportunity is for a Secretary to perform clerical functions for the Bedford Outpatient Program. This position schedules appointments, answers phone calls, takes payments, prepares letters, completes registration, scans documents, and performs other office duties. Excellent benefits, pension plan, alternative work schedule options, paid time off, and more!

DESCRIPTION OF WORK

This position supports the daily operations of the Bedford Outpatient Program by managing appointments, records, communication, and front desk activities. The role helps individuals, staff, and visitors by keeping information organized and providing reliable assistance throughout the office. As a Clerk 2, you will perform the following duties:

• Appointment Support: Schedule appointments, manage cancellations, and coordinate doctor workdays
• Record Maintenance: Retrieve charts and check forms in the Electronic Health Record
• Front Desk Service: Greet visitors, answer calls for staff, and direct individuals to appropriate personnel
• Information Verification: Confirm demographics, insurance details, and required documents during intake meetings
• Office Assistance: Prepare referral paperwork, print schedules, and organize files for outgoing letters
• Client Interaction: Screen medication and appointment calls and maintain positive rapport with individuals and staff

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands or in the event of an emergency.
• Telework: This position is typically not eligible for remote work; however, one day periodically of remote work may be approved on a case by case basis.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Older Adult Protective Services Act.
• Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.