Clerical Supervisor 1 - Armstrong County Assistance Office

Commonwealth of Pennsylvania; Stoneybrooke Woods (PA); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Free parking

Telework eligibility (part-time)

Job summary

Commonwealth of Pennsylvania is seeking a Clerical Supervisor 1 to lead a busy office team and ensure accurate, efficient clerical operations while guiding staff development and customer service.

The role focuses on supervision, training, and overseeing resources in a fast-paced environment, with a typical 37.5-hour week and potential telework options, within Pennsylvania.

Qualifications

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title).
• One year of moderately complex clerical experience.
• Equivalent combination of experience and training.

Responsibilities

• Oversee clerical employees performing moderately complex office support tasks.
• Reassign workloads to maintain coverage and steady workflow.
• Evaluate daily work, maintain performance records, and discuss progress with staff.
• Provide training, explain procedures, interpret policies, and review work for accuracy.
• Address employee concerns and resolve equipment or office process problems.
• Manage controlled documents, EBT responsibilities, record retention, equipment inventories, and supply needs.

Job description

The Department of Human Services is looking for a skilled Clerical Supervisor 1 who is ready to lead a busy office team. In this role, you will help keep important clerical operations running smoothly while supporting staff development and customer service. Your leadership will help maintain accuracy, efficiency, and strong workplace communication.

This is a rewarding opportunity to make a positive impact every day.

This position leads clerical operations and supervises employees performing a variety of support services in a fast-paced office environment. The role ensures work is completed accurately, staff receive guidance and training, and office resources and records are managed effectively.

As a Clerical Supervisor 1, you will perform the following duties:

• Staff Supervision: Oversee clerical employees who perform moderately complex office support tasks
• Work Coordination: Reassign workloads as needed to maintain coverage and steady workflow during absences or busy periods
• Performance Management: Evaluate daily work, maintain performance records, and hold discussions with staff about expectations and progress
• Training and Guidance: Provide training, explain procedures, interpret policies, and review completed work for accuracy
• Issue Resolution: Address employee concerns, participate in disciplinary actions when needed, and resolve problems related to equipment or office processes
• Operational Oversight: Manage controlled documents, Electronic Benefits Transfer (EBT) responsibilities, record retention, equipment inventories, and supply needs

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
  • Work hours may change based on operational needs.
• Overtime and travel as needed
• Free parking
• Work Conditions:Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Kittanning. The ability to telework is subject to change at any time.
• Salary:Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $41,506 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Armstrong County. If no eligible candidates who live within Armstrong County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.